1st Pet Vet - Chandler Emergency
1st Pet Vet - Chandler Emergency
1233 W. Warner Road
1st Pet Vet - Chandler Emergency 1233 W. Warner Road Chandler,AZ 85224
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" It's always a warm inviting atmosphere when walking in, regardless of the circumstances, day or night.. The staff, tech's, and doctors are concerned, and regardless of the circumstances, it's taken care of then and there. They don't send you somewhere else for follow up or additional care.. Always a nice and clean office... "
" I was so stressed, moving to Tucson when puppies decided to get into a fight that Mary brought in a basket of goodies for me to unstressed with my 4 fur babies. "
" pricing was a little steep... "
" Compared with other emergency hospitals, you guys don't take the attitude of doing more than is necessary. You try to help by ruling things out before ordering tests that are unnecessary. "
" Very professional, knowledgeable and friendly doctor and staff. Will recommend without hesitation. "
" For sure never want to visit an emergency room but since we had to... we had a great comforting time! We were all taken care of so well from the front desk staff, Vet technician and the Vet Dr. not only were we taken care of the knowledge of the tech and Dr was on point and with such loving care! Thank you so much! Rick and Jennifer Holder and Darbie too "
" The only thing that bothered me was the amount of time it took for my pet to be brought back to me. The doctor indicated that hey would be bringing him right out, and I started to get very nervous when over half an hour went by and nobody had brought him to me or checked on me. Overall a great experience considering the unfortunate circumstances but this is one thing that could have improved. "
" I will be switching my fur babies to 1st Pet asap, I love them and the experience! So much better than Banfield "
" Take my dog right away to perform medical assistance as soon as we arrived "
" I only wish I didn't have to visit an emergency vet but because I did, I think the service at 1st Pet and the care my dog received was excellent. "
" You guys did a fantastic job with my dog Oscar. Thanks again! "
" I've never been here before and I only take all of my animals for over 25 years to the same vet clinic. I couldn't get in for an appointment and I was worried, it's hard to trust someone you don't know with your pet child. I couldn't believe how amazing my experience was. The office was VERY clean, the team and vet were so nice and it was refreshing to have someone care as much as I do for my new English springer spaniel puppy would ended up having swimmers tail! I had no idea it even existed! Thank you so much for a great experience I will recommend this clinic to all I know with animals and I will return with ESS puppy Jager. "
" The vets took great care of our dog. Unfortunately there was nothing they could do for her. Thank you for your kindness "
" The only reason I couldn't rate overall experience Excellent is due to the price. We are not rich people (far from it) and it cost us over $2200 for a 2 night stay. It would've cost more had our dog stayed the full 48 hrs, but to stop the hemorrhaging, we picked her up early. The staff was excellent though and the facility very clean and maintained. I would recommend others to go there. "
" My only recommendation would be to ask if you want a collar for the pet to go home with instead of automatically giving and charging for it. I saw I was charged for the Elizabethan collar but I didn't use it as I was going to be with my pet. It was an extra unecessary charge for an already expensive unplanned ER vet visit. Everything else was great! "
" Thank you so much for the excellent care and concern of my pet, and explaining to me her plan of care every step of the way. I am particularly impressed and grateful to you for making a follow-up call to me to see how my pet was doing, and answering addition questions. You were able to help her with her acute issue in your clinic, and collaborated with me later on over the phone for strategies to help her to continue to get better as well as what to look for if she relapses. Excellent, comprehensive, and clean clinic, with a knowledgeable and caring staff who helped me feel comfortable at a time when my pet was ill. "
" Thank you for taking care of our little Minnie! "
" I know facilities like this get busy. I had to call twice to get to speak to someone. The tech really didn't know what to tell me. I am an ER nurse so I know how it goes. I just wanted to make sure Storm was doing ok. I didn't want to bug anyone. But I didn't speak to a vet till 1130pm that night. I asked if storm had peed, she told me not in 12 hours. I asked for a UA. It was done , but I would think this would have been standard since lasix was given and this animal didn't pee yet. Having said that , thank you so much for taking care of my nervous Storm. She can be very nervous around other people. Thank you thank you ! She is seeing her vet on 7/26 first thing. Special thanks to Dr. Butler and the tech ( don't know her name) who initially saw storm. "
" Doctors clearly communicated status and issues that could arise with our pet. The entire staff display caring, dedication and teamwork. "
" This place was soooo different than when I came there years ago. The staff was quick, concerned and very helpful. I felt they really cared about my pet. The makeover of the space, is inviting and professional. If needed I will return (hopefully I won't have to). Thank You "
" A little pricey, but we get what we pay for.. Well done. "
" All aspects of our horrible emergency visit were met with competent friendly and caring staff. A-1 all the way! "
" Overall good, but the only downside is that the wait was over 2 hours long. "
" The team explained in detail how to administer all meds at home, and save my puppies life.... You guys are awesome "
" Me and my cats love, love, love our Dr. Mumaw!!! "
" A more frequent update on the status of Nala would have been beneficial to our peace of mind. We knew she was in good hands but after waiting 1.5 ish hours the first update after her initial eval was just before she came out. "
" Everything was done quickly and efficiently. "
" I appreciate Dr. Petras giving regular updates and her honesty about what could be done. She worked very hard to save our kitten, I cannot thank her enough. "
" I waited around for 1 hour when I went to pick up my dog the doctor was handling an emergency but nobody told me so I had to ask the front desk why it was taking so long. My suggestion is just keep the people informed if the doctor is busy so the the person knows why it's taking so long Im sure most people will understand. P over all I had great experience! Thank you "
" When I brought my dog in I was sick myself. The staff was understanding and got my dog discarged fairly quick. "
" Great people. well maintained facility. "
" Very expensive cost way to much "
" Everyone was very kind and very friendly. "
" We can't think of anything that jumps out as needing improvement. On the other hand, everyone...front desk, techs, doctors, etc...made our family and our dog feel like we were their first priority. We had a family cat that passed recently, so we were particularly anxious about something being seriously wrong with our beloved dog. You all helped so much. Thank you. "
" Dr Butler was super awesome! She made feel comfortable when my fur baby was admitted. Dr Butler was very understanding and she followed up and called me with updates as promised. Thank you! "
" It was a stressful morning and it was very thoughtful to offer snacks while I waited. I appreciated that you checked in on me as well. The doctor was kind and caring. I just wish she wouldn't have said 'I think' so much. Made me think she didn't know what she was doing when she clearly does. The tech (don't know her name) was kind and caring as well. Kayla was great. Walked me through the process, thoughtful and caring. "
" 1st Pet at Alma School and Warner is always the best place to take your pet. My Shadow is not doing well and they are very good at helping her out. She had another seizure and they were so quick to take care of her. And the pups, Koko and Pelli, were treated with such tender loving care. Great Job folks at 1st Pet. Thanks "
" Nothing, the visit was great. "
" For emergencies, you guys do a very good job, especially Dr. Mumaw and Hendricks. Both of those vets did exactly what my pet needed and were down to earth, relatable, and didn't try and sell me on something that wasn't going to actually benefit my pet. Thank you for helping us! "
" I was just so pleased that you took such good care of my dog. I am pretty sure he was close to not making it and your team acted swiftly to provide him with immediate care. "
" I really appreciated the doctor's willingness to work with me to reduce treatment costs. She was so kind and helpful. "
" Dr. Babyak is awesome ! "
" Ladies making sure you were comfortable. Regularly checking in on us. Not being left alone for hours. "
" My dog suffered an attack that was severe. They explained his medical condition as well as the charges/options. "
" You all were amazing. Don't know if you could change a thing!!!!!!!!!! "
" We are from out of town and the staff here was great! Friendly and showed they cared, if we lived there we would totally recommend them! "
" I was very surprised at how little time I had to wait! "
" Jax is a particularly difficult cat when it comes to medical care. I really appreciate how well you guys handled him. Will definitely be returning here if we ever have another emergency (but hopefully that won't be needed). "
" I really loved this vet. My first time there was Friday. "
" I can't tell you how pleased I was with my entire experience!! I was very concerned about my dog, Toby. They took me to an exam room immediately. Toby was treated with the utmost care and explained everything to me. I am so glad I went there. Also, I was expecting a huge bill being I was in the emergency room. The cost was more than fair!! Thank you so much for your kindness!! Mike H "
" It's obvious the staff at 1st Pet Vet care about their furry patients and take great care to be thorough in their evaluation/treatment. I also liked that everything (including payment) took place in the exam room. My only wish would be shorter wait time. I realize that when you don't have an appointment, and when you arrive at a shift change that can add to the wait, but it's hard keeping a dog with doctor office anxiety in a small room for 2 hours. Other than the length of time, the visit was great and the people, including the staff and veterinarian, were excellent. "
" I thank God for you all, don't know what we would do without you all😘 "
" Nothing! I am grateful you were there. My dog has healed nicely! "
" Very understanding of my concern that Molly had clearly injured her paw- but seemed to be fine when we arrived at clinic. Perhaps bitten by a bug of some kind, or something stuck in the paw. Examined her, then said it was OK to leave,when we determined whatever it was seemed to no longer be an issue. I was to keep in touch if things changed (ie possible scorpion invenimation). Very kind, very understanding, and I was shocked that there was no charge. I take both animals to 1st Pet for "emergencies"- and some are real! "
" Everyone was so helpful and kind. And the care given to my dog was excellent. Will definitely go back if I have another pet emergency. "
" They were amazing. Came in as an emergency visit and they saved my babies life. Super fast and professional. I am so grateful for the vets and staff "
" The wait was long, although I understand that the staffing on a Sunday night is limited. Overall the Dr. who attended my dog Lena was great and I'm glad she was well-taken care of. "
" They took care of nanook. Nanook is doing excellent thank you "
" My experience with you guys was fantastic! You guys took good care of my Domino. All of you were so so sweet! "
" I loved the print out to remind me what the meds were for and how to use them. "
" We had to do what all pet-lovers fear and euthanize our dog due to cancer. As we left, the lady at the front desk, who we'd only known for 30 minutes, gave my girlfriend and I a hug. It's a small thing, but that brand of kindness can't be faked. That's the kind of person I want caring for my loved ones. Thank you for making a hard day a bit easier. "
" The way they treated Blue was awesome "
" We appreciate all that 1st pet did for our dog. Only one thing that would have given us complete peace of mind. I had called a couple of times to see how our dog was doing. After about 90 minutes some was able to tell me bubbles was doing fine. It may just be me. 1st pet is the place to go when dog needs medical attention. Very pleased with the care my dog had received. "
" Really cool that you handed us a snack basket. Easied the wait time. "
" Snacks and water were plentiful. I was hungry. Thanks. "
" It was obviously a very difficult situation for my wife and I, and I appreciated the thoughtfulness and professionalism of everyone we interacted with. "
" The wait was a little long but I understand that my animal did not have a life threatening injury, so I'm sure we were a lower priority. However I was very pleased with the staff, the facility and the service provided "
" I especially liked the new remodel, and the snacks/drinks you offered. Even though I wasn't there very long, I thought it was a great touch for those who are. "
" They do not treat ferrets but because I am a client there they took good care with me to help the best I could and even made a call at another emergency vet to let him know I was on my way. "
" Dr. Paige explained everything very thoroughly. His technician was very kind and gentle with Tux. The 1st Vet Pet techs were awesome! They took care of all Tux' needs. Thank you "
" I appreciate the friendliness of the staff. They were super supportive and thorough in the way they described our options and what was best for my dog. He is doing very well now and I owe it all to the wonderful staff at 1st Pet. "
" The one thing that impressed me was we did not have to wait in the waiting room. Our dog was nervous and in the private room she calmed down while we waited. "
" Everyone was so nice and caring!! "
" Very efficient facility "
" I appreciate that the techs and vets were able to recognize the seriousness of my dog's condition and were able to get him back into surgery quickly. Their quick response saved my dogs life! I would also like to say that I received exceptional customer service here from vets, staff and receptionists. I knew my dog was in good hands. I'm so thankful an experienced vet took great care in handling my dog in his most dire hour. I would absolutely recommend 1st Pet in Chandler to anyone! "
" You guys have a wonderful sense of what great customer service is all about. From the minute we walked in the door the staff is friendly, the facility is clean, the tech and doctor went down to his level to check him out, and the basket of goodies was a very nice touch. Hopefully we won't have to come back but if we need to go to an after hours vet you will be our first choice. "
" nothing it was an excellent experience for a very trying time for my family. A true blessing that you are close by! "
" Best emergency clinic I have ever seen. Have already recommended it to my dog friends. "
" When we needed them they were there to take care of my pet in a potentially life threatening situation. Thank you. "
" Instant service and concern over a kitten with a medical issue. "
" I came in with my pug, Bernie, who was in respiratory distress and they immediately treated him which is phenomenal. Thank you team! "
" My visit was exemplary. I was a wreck coming to the ER on a Sunday night. The staff was patient With me and explained everything to me and let me ask questions. The prices were very reasonable too!! I'm transferring over my vet care to 1st pet after such an amazing experience in a stressful scary time for me. They are the best!!! "
" I wish there were more payment options for those with poor credit. I loved how you called to give me updates! "
" We got in fast and out fast.. The medicine is helping the dog. "
" Turn the music volume down a bit in the room (I was there between 1:30am and 3:45am) - but I could have asked, of course! -- was a little sleep deprived! Great job by everyone at 1st Pet, as always. I am grateful you were open at 1:30am when my cat and I needed you guys! There was a slight wait due to emergency arrivals, but if I had been in a dire emergency situation, I would have appreciated being the priority, so I completely understand. Sylvesta was definitely feeling better when we left due to 1st Pet's awesome care! Thanks! "
" Staff & Doctor were all great in taking care of both my pet Kody & Me. "
" The staff is very friendly and professional during stressful times. "
" when I called to verify location, they took my preliminary information and that allowed for a smoother entry process. "
" They did just fine and were very nice. "
" Care of pet. "
" I appreciated being taken to a room as soon as I arrived. The facility is very clean and calming. "
" One thing that went particularly well was the fact that the doctor was able to fully diagnose our puppy and provide him with treatment needed to help him. she was very nice and very thourough in our take home instructions so we knew exactly what to do and how to take care of him. Thank you 1st pet for helping our little puppy get better! "
" Nothing, the staff went above and beyond to be sure we were comfortable and all of our needs were met. They were open and straight forward with us on everything they were doing. "
" Everyone was so nice and caring! My dog Chompsworthy Barkington feels so much better! Thank you all! Chomps Mom "
" I've taken two pets for emergency care and one for regular specialty care. The whole staff, emergency and regular, are kind and caring. I was devastated to find two poisoned cats in my yard last year and I took those over and they had to be put down. They were sympathetic and even turned down my offer to pay or provide a donation. At such an upsetting time, I really appreciated their help. I don't know what else I would have done. I recommended one of my coworkers looking for a new vet to this location just this morning. Thank you, for both my pet care and helping without question in a situation I didn't know how to handle. Thanks. "
" The staff was very friendly! The technician forgot a few things that we had to remind her of as far as what the doctor had said our puppy was going to receive, but overall, it was a great experience! "
" Great service!! Everyone we meet cared about our two dogs. "
" They were very understanding of a difficult situation. "
" The level of generosity and care for our pet was outstanding! "
" It took about long time "
" I was so impressed with the service provided - and you made a very difficult situation better. You gave me hope and in the end, I do believe you saved my beloved dog. thank you! "
" It was a great experience. I never had to use the ER before and everyone was quick efficient and friendly "
" Dear 1st Pet Vet Clinic-Thank you for helping my little Mazie cat feel better. I felt very confident that she was in good hands with you for her overnight stay. The Vet Technicians and the doctor were so nice and helpful. Thank you for your great service! NE "
" This was overall one of the most positive experiences I have encountered with an animal hospital as 1st Pet was attentive, caring, and worked diligently to take care of my fur baby. We are so fortunate to have discovered this animal hospital and it will now be our new go to for all of our emergency animal needs. Thank you! "
" The entire staff and the Dr LISTENED to my concerns, explained everything and I left feeling confident in the care that was given. 👏🏼👏🏼👏🏼 "
" Everyone was wonderful, we were seen in a timely manner and the cost was very reasonable. Would definitely return if we ever needed and emergency vet visit again! "
" The whole visit went well. The staff was very caring about our pet and very friendly towards us. We would definitely go back. "
" long visit. kept me informed and comfortable "
" You all were wonderful, and really appreciated the follow up call. "
" Only one thing could have been better with my first experience: less wait time. "
" Really nothing but charge less but I know Vet bills are not cheap. "
" Coffee ?? "
" I really appreciated how fast they got me in and taken care of. This is my second experience here and they have always been great. "
" This 24 hour vet is amazing!!!!!! I wasn't sure if my dog needed to see a vet, but just in case I brought him in. They offered me a drink and snack basket, and made sure I was comfortable. They had a tech assess my dog, and informed me that it was not medically necessary to see the dr (but gave me the option). I was literally in and out of there within 15 mins. I was not pressured to have any unnecessary medicines or tests done on my dog. Wonderful experience! And they were right, my dog is absolutely fine! Thank you! "
" Staff was excellent "
" This was our first experience with 1stPet, resulting from the fact our regular vet was unable to see our dog that Saturday morning on an emergency basis. My wife saw many great comments on Facebook and suggested we give 1stPet a try. Awesome staff, great at pacing the conversation (didn't talk down) and fantastic, neat and clean facility. A staff member even followed up by phone the next morning (on Sunday!) to ask how our dog was doing - this is customer service and care! We (and family) have been using our current vet for several decades. Not saying we will switch, but this single interaction may change that. "
" Excellent service! I was most impressed with the friendliness of the entire staff. They were all great! "
" Prompt, professional, and compassionate care. "
" Very good service. Highly recommened. Everyone was so nice. "
" Staff is very friendly and explain everything. "
" The doctor did a great job of making me feel like my concerns were important. "
" We had such a great experience when we brought Jax in. We had a very negative experience at a local spay and neuter clinic and brought Jax in and we were treated so great. Ended up having to have surgery over the weekend but he was in great hands. Thank you all so much. "
" I was just happy that I didn't have to wait forever. The only thing would make my visit better not have been such a high bill. "
" Not much. Wait time was a bit long but to be expected on a Friday night. Front desk staff were super friendly and helpful. The veterinarian was fabulous. Very caring with my dog. "
" Everyone was very friendly and concerned about our puppy when we arrived. She was having an allergic reaction and face very swollen. They took her immediately to a room and started treatment to help her - no waiting around, which was great. Everyone made us feel comfortable even offering water and snacks while we waited for our girl to show signs of responding to the treatment. The parking lot had quite a few cars and we could hear others in rooms so we know we weren't their only client on a Sunday evening yet they made it feel like we were a priority. Thank you all for taking such good care of us in our emergency. "
" Nothing could have been done differently. Everyone was so friendly and helpful. We felt very cared for - thank you! "
" Not a thing could make it a better visit! Excellent staff! The past few years know and adore Mary at front desk. Everyone very courteous; offer water, snacks, kept me updated as kitty and I waited. Doctor was aware and sensitive to my financial restraints, and very considerate. Kitty was looking better within a day! My deepest thanks. "
" Noticed that the survey said "emergency", but it was just a doctor visit and not our first visit over the years.We've spent thousands and Our one concern is the escalating cost which is driving pet owners to purchase pet Insurance.. "
" If staff would have let me know an emergency came in that had to be handled immediately which caused a long delay between the doctor's examination and getting me the bill and prescription medication. I thought they had forgotten me, so I finally went to the desk and asked. "
" Nothing. You saved my dog's life. That's all I could ask for. "
" Really nothing, everything was very professional yet compassionate (very appreciated during high stress time for my cat..and me!!) "
" The service was great and friendly. Our doggy, Paisley was treated wonderfully as were we for as much stress we were all under at the time. The office staff was very accommodating as well as understanding and patient while teaching us how to express our Paisley's bladder due to new, unfortunate circumstances ??. I would definitely recommend this great facility to friends and family for quick, helpful, and frieldy service. "
" I like the large old waiting room. I don't like being stuck in a little room with the door closed. "
" The service was excellent and I appreciate all that was done to help this new pet but the cost was over the top. "
" Everything was fine at a stressful time. The staff was very understanding and patient, explaining exactly how the treatment plan was to proceed and the price was less than I expected. The facility was very clean. They even brought in a basket of goodies for me too. "
" Nothing. Barb was wonderful, she checked in on me as I was upset and talked with me. "
" nothing, you all are fabulous!!!! "
" Everything possible was done to make me feel comfortable during a stressful time. I can't think of anything else you could have done. The snack basket is a very thoughtful touch. "
" The experience is always difficult and this facility only made us comfortable in a bad situation. I can't think of anything to do different. "
" the waiting was almost one hour in the exam room......water and juice were offered.....nice ! I think someone should pop their head in every half hour to say something...... "
" No changes! Hospitality for both my pup and I were beyond expected! Thanks a bunch "
" Only complaint is when I do a google search for directions, your place didn't come up easily. Searched 'vet', without your place really showing up. Works when I knew exact name, but general search didn't really work. :) "
" This is the 2nd time I have had to bring my fur-baby in late at night. Both times the staff has been amazing and made both myself and my rather large bulldog feel at ease. They gave him lots of love and by the time we left we both felt better. I recommend them to everyone I know. From both "Cooter" and myself, Thank you for everything. You guys are awesome. "
" Expensive place to visit! very pleased with everything else. "
" Our visit went very well. The staff took my dog and I right back, no delay at all. Dr. Moenk, (I hope I spelled that correctly), was very professional and caring, and was able to solve our problem quickly. I couldn't ask for more. The entire staff went above and beyond my expectations. Thanks! "
" We are so grateful for your help with our. Angel. She responded in good health the next morning many praises and thanks to your great staff and doctors. "
" Nothing. It went as well as an emergency visit could have gone. "
" No changes- all points of the visit were superb. "
" Visit was very good "
" Everyone was wonderful from the first phone call till pet pick up later the next day. Thank you! "
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