1st Pet Vet - North Valley Emergency
1st Pet Vet - North Valley Emergency
520 W. Union Hills Drive, Suite 105
Phoenix, AZ 85027
1st Pet Vet - North Valley Emergency 520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
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" The technician was very kind and attentive, as was the doctor. We left feeling a sense of relief. "
" Not a thing! Have always had great service provided from the staff. "
" Excellent service from everyone involved. Very caring and professional. The only drawback was the cost but that's to be expected from an emergency facility. "
" I was there on 10/02/2017 for my beagle - it was around 4:30-5:00 PM. I spend about $440 for the visit. I had to return the next morning - around 10:30-11:00 AM... just 18 hours later and put my dog to sleep (the same dog that was seen the evening before)... that was another $287. I was kind of hoping I could get a break of the fee - since it was totaling almost $730 within 18 hours. :( I was told no. The tech did say they will mail be a paw print of my deceased dog, Peetie. I'm looking forward to that. "
" I was surprised how quickly my kitten was seen on a Sunday. The overall experience was very efficient and they seemed to really care about the well being of my fur-baby. "
" You made it easy on both of us: the cat and me! "
" The tech was really, really great, even though I have a snappy little dog. He went slow with the dog and was very reassuring with the people. "
" Dr Lundz was amazing. My husband was out of town and he has a conference call with us at 4 am. The entire team was great. It was a difficult time but we knew our fur baby was in good hands. "
" The visit could not have gone better- I felt my cat Aquila was in the best of hands with good professional care. Even though the visit took time, I was consistently kept updated; and the diagnosis and discharge information given by Dr. Holloman was concise and thorough- my fears were calmed! "
" I was so happy with the quick & compassionate service I received. My poor cat could not pee & he was taken in right away & given a pain shot & treated. I explained that $ was tight 4 me right now & they worked with me 2 keep costs down. "
" You guys took care of bentley and explained everything perfect "
" You saved Truffles life and through it all the staff also took good care of me "
" You took our baby in the back immediately and helped keep us updated on what the staff was doing. We couldn't have been more pleased with the care she received and how we were treated. Thank you. "
" Nothing. EVERYONE WAS AMAZING FROM FRONT DESK, TO TECHS AND PRYSICIANS. TJIS IS THE POACE YO COME WITH PET NEEDS. THEY TREATED OUR BABY AND US WITH KINDNESS AND COMPASSION. Special thanks to Cara for keeping ask Home, for being accommodating, and for all of your concern. Zack for coming in on the weekend to help out, and Dr. Miller for putting such an emphasis and sense of urgency on finding out what's wrong with our baby and doing it in such a reassuring, confident, gentle way. I feel confident of the care she is receiving, and that's a big deal. "
" The doctor and staff were phenomenal! My husband and I were put at ease leaving Zippy at the clinic in spite of her the very unsettling condition she was in. We also experienced the best follow-up care with the staff calling to check on all of us. The only thing I regret is not being able to answer the calls regarding her condition to let you know she had gotten through everything within a week's time, as promised. We took great comfort in knowing you would always be there for all of us if we had needed anything. Love to all of you and what you are doing for the pets and our community by providing such "top notch" service! "
" Nothing. This was a wonderful experience with friendly, caring professionals. Thank you. The receptionist was polite, friendly, and extremely caring, even offering me bottled water. The tech kept me informed throughout the appointment with updates, and Dr. Harrigan was absolutely terrific. Big smile, very warm and caring with the injured dogs I had brought. What a wonderful vet! "
" All staff very caring during a stress ful time "
" Even though the event that brought my dog to your facility turned out to be minor, your care and concern for my pet was evident from the moment we walked through the door. "
" You guys are amazing....so kind...so gracious.....my dog was "fine"...and you gave me opportunity to have him looked at officially, but he didn't need it......and you charged me nothing! THANK YOU!!! "
" Thank you for saving my dog's life. I will forever be grateful for your staff's hard work. "
" Don't change a thing! Everyone was amazing. Compassionate, caring. Went the extra mile. The Vet herself was PRICELESS to us in our time of heart ache. "
" Wait time is extremely long even after you get into a room. Over all I had a great experience. "
" The visit went very well. You answered my questions, and when I had to do a follow up, you were able to accomplish that with a simple consultation and no extra charges. Thank you! "
" Everything went so very well with my visit with my precious cat, Shadow. I would say just keep on doing what you are doing. All were kind and loving. "
" I have been to 1st pet several times & had great service. This last visit I was freaked out as my dog lost use of his legs & vomitted. Needless to say, by the time I arrived at the clinic he had recovered his mobility but the technician still checked him out thoroughly & gave me advise. There wasn't even a charge as I didn't see the vet! I was reassured & know I will be back there again for other "after hours" situations. Many thanks. "
" There's nothing that could have been done to make our visit better. The staff was amazing! I came in with my dog and two young daughters; my dog was unable to walk on his own so I asked for assistance getting him to and from my car. The tech that helped me was so kind and caring. The office provided free drinks and snacks for my daughter, plus had a safe area available for her to play while I focused on my dog. The staff knew right away what was going on with my dog. It was very scary but they were amazing and answered all of my questions and concerns. "
" Everyone was very kind, patient, and helpful. I felt like everyone cared about our dog. I am completely satisfied with the care. "
" Good communication:) "
" Nothing, all awesome! "
" I appreciate that the Dr. was not pushing me into expensive treatment and by logic explained how right then we could wait and see. "
" There was nothing that you could have done to make my visit better! We received excellent care and hopefully our kitty is on the mend. We did appreciate the explanations provided as to the delay in our being seen as there was a trauma patient that had just come in. Thanks for everything! "
" quick care for my dog. correct diagnosis and proper treatment. thank yopu "
" Our tech was absolutely amazing! She had the best attitude and really calmed me and my dog down! You can really tell she's in the career path she loves! "
" Nothing. Dr. Lundt and staff have taken care of my dogs for years now. I would't think of going anywhere else. "
" It was a little pricey. "
" Everyone did a fantastic job! I have no suggestions...everything was perfect! "
" Everyone showed they loved my kitty. Everyone was professional and even called the next morning to see how my kitty was. Thank you "
" Everybody was very caring during the visit, and the facility was nice and clean. Good information during the visit and discharge instructions. Overall really good experience especially considering the stressful event. It was also great to see a lady bringing in a hurt dog that wasn't hers and they took care of the dog immediately. Only issue is the expensive treatment cost. "
" The experience went very well what I particularly liked was the call from Dr. Harrigan giving full explanation of the ex-rays taken and another follow up to see how DiNozo was by Kat. I would suggest this 24/7 Vet to all owners of loved ones. "
" 1st Pet was amazing...my dog slipped out of his collar when we arrived and was running around the scary parking lot. The staff helped me get him into a room. They provided this doggie mama with a lot of support and care. He was having seizures and ended up spending the night in the hospital. They were able to get them under control, and the doctors explained exactly what we needed to do at home. I am so lucky this hospital is so close to our home. Thank you for caring for my dog and me! "
" After being turned away from Banfield who was overbooked. I got right in and the tech and the vet gave my dog an examination and a recommendation with a price list.i chose the procedures and they gave her fluids and antinasua injection. My dog was feeling better by morning. "
" Very caring staff "
" The amazingly awesome staff makes 1st Pet so great! "
" Communication was awesome throughout the wait and the exams. Maybe some music (I don't remember any)... like coffee house relaxing, calming music. Doctors were helpful in explanations and sincerity! "
" You did everything great my cat is feeling much better was happy that you could see her so quickly as my vet could not see her until next day Thanks So Much "
" Everyone was so fantastic and really treated Charlie like a baby! He was so nervous when we got there and they were so patient with him and really took the time make sure he was comfortable! Thank you so much 1st Pet! "
" The verbal communication with our pet and ourselves was first rate. "
" I would have liked a cost estimate prior to services being performed. Otherwise, my visit was excellent. Requiring emergency services for a pet is an awful situation, and the staff made me and, more importantly, my pet, feel safe and comfortable. "
" I can't think of anything to make it better, as I have always had good experiences with this clinic. Unfortunately, I've had to go in 3 times in the last week, and I am just so grateful that this clinic is there. I admit to being a little over-protective of my furry "babies", and everyone was wonderful. The staff is friendly yet professional, and very compassionate to both me and my pets. I have dealt with 2 doctors there recently, and both have been great about thoroughly explaining what the problem was, what could be done, and then instituting a plan of care. Again, I am so grateful for this clinic being there for us, and thank the staff for their wonderful service. "
" Very friendly staff, some of the directions when we were leaving were a bit confusing about when to begin giving medicine as the technician kept saying to start that evening but it was 11pm and the dog was loopy so we eventually sorted it out. Appreciate everyone's help! "
" I moved to Phoenix 1 year ago after college, and brought my dog out here from my parents home 3 months ago but haven't found a vet yet. My dog was sick and I called one facility that was booked and didn't care to offer me any next availability, and another facility that was also booked and recommend 1st to me because the issue needed to be looked at right away. The team was very kind and helpful from beginning to end. They gave me seveal options and didn't push for unnecessary extra procedures. Being young and new to caring for my pets medical needs with my parents advice I felt very comfortable with all of there suggestions and support. My munchkin was showing improvement in his condition by the next day, and they even called the next morning to check how he was doing. I couldn't thank them enough! "
" I believe they gave me fair options in prices to fit my budget. I also feel they went above and beyond on my dog's emergency care. Very pleased with my experience. "
" I have medical experience but they communicated the triage process well as if I was not a medical professional so I would have understood life threatening cases come first and my dog just needed sutures and sedation with recovery. Dani was a love and Doc probably misses her. "
" Nothing could be improved. I had the most positive experience with the staff. We have a difficult dog, who doesn't do well in the office. And we were made to feel so welcomed and safe. "
" It was all fine, so can't suggest any changes. And overall we were just glad to get quick and professional care for an important member of our family. "
" My second emergency with a pet.. 5 years apart, and the care could not have been better either time. "
" Staff was attentive and very friendly. Even my dog which is very non-sociable seemed to be more at ease than he normally is around people. Thank you for your service. "
" The staff was very professional and understanding when I was very scared about my dog's health. He is doing 100% better after a few days. "
" From the time you walk in the door you are met with friendly & caring personnel. The doctors who took care of our pet were gentle, kind and knowledgeable of the disease that he has and they explained everything in terms I could understand. Thank you 1st Pet! "
" My dog was comfortable "
" I appreciate that you told me what I could do next time this happens to maybe avoid a visit. I felt I could trust you to only treat my pet on what they needed. "
" I am so thankful for the staff at 1st Pet! They made a quick diagnosis and got my little baby dog the treatment she needed saving her life! The staff gave her great care and allowed me to visit during her hospitalization. Every time I called to check on my her progress the front desk staff was always cheerful and didn't care how many times I called. One of the Doctors I spoke with had what I thought was a negative attitude but I do realize he was giving me the worst case scenario. I have been to this location several times now with different pets and have received top notch care each time. I'm grateful for all you do! Thank you 1st Pet! "
" Staff was great friendly and professional and answered all our questions. "
" Everyone was amazing. The Dr. was fantastic! Truly great, I have been to thank him for his help. Unfortunately our dog passed the following day but due to his advice my husband was able to make it home from out of state in time. Thank you. "
" The Staff and Doctor's were Awesome. I wish I could afford to always take my dogs there. Very expensive. But they saved my puppies life. I GIVE THEM 5 STARS ! "
" Everything was great and all of the employees, including the Doctor, were all very friendly!! "
" Office help and personnel very friendly and efficient. Care for my pet was caring and immediate. Very satisfied. "
" ALL good except for the wait which is typical of ER/Hospitals. "
" Everyone was vey friendly and seemed to care. "
" I loved how the doctor explained what was done during the procedure and the reason why it needed to be done. My cat is already feeling better even though she's still sore! She's a happy girl! Thank you! "
" The staff and dr were genuinely caring. The wait time was great too, my pet didn't have to wait long to be seen and helped which was important because he was in pain. "
" Everyone was so nice and knowledgeable. Dr stoneburge(?) was wonderful. She got right down on the floor with our Coco and Coco just loved her. Quite a technique and rapport with animals. Thanks. Great experience. "
" Staff is always friendly and compassionate when I use their services, always in an emergency and stressful situation. "
" 1stPet was great! They saved our Chihuahua's life when she was attacked by a Pit-bull. The Staff was courteous and attentive and kept us up to date several times throughout the night while surgery was being performed. Thank You Very Much! "
" I really appreciated the honesty of the vet. He didn't try to sugar coat anything and that's what I needed. "
" None everything was perfect and found out we can take our pet there for regular care "
" Had a little bit of a wait (2 hrs), but that's to be expected on a Sunday Morning at 7:30am with a 24 hour vet. I was happy to wait my turn. I have had a hard time finding a vet that I like and trust and your staff convinced me that you will now be my regular vet going forward. What a great doctor I had, staff, was fabulous, and just a wonderful experience. Thanks for all the help you provided. "
" Except for my pet being sick, I don't know how anything could be much better. The facility seems clean and well- maintained. The staff is very friendly, yet professional. Everyone has been very compassionate, both to my pet and to me, and communication with me and treatment has been quite effective. Unfortunately, I've had to seek emergency help for several of our animals, and have absolutely no complaints. I'm very grateful to the folks at 1st Pet. "
" None. All you are awesome "
" Very caring and understanding in my time of concern, although I have a primary Dr for my dogs being able to go somewhere at 4:00 AM when needed was really a relief. The level of care was great and they put me at ease. Thanks again for taking great care of my boy.. Harley.. Rich B. "
" Always professional & do everything to make you & your pet comfortable. "
" We left Pet Med on Cave Creek and 101 due to poor service and took our cat to 1st Pet. We were seen right away and felt like our pet was important. The tech and Doc were busy but did not leave us waiting and wondering. They we professional and caring. I have always had a good experience here. The only reason I went to the other ER first is because it was closer to my house. Never again! "
" The entire 1st Pet team took my fears and concerns seriously. They went above and beyond to reasure me and my family that they were going to do everything in their power to safe my fur baby Miss Molly. Well, Miss Molly made it through her surgery and is doing fantastic!! Thank you 1st Pet. "
" What a fantastic facility! Everyone I interacted with was wonderful and they genuinely cared about me and my pet. My doctor was outstanding! I have already recommended the place to friends that live in our area. "
" Everything went perfectly. The atmosphere and staff are totally professional. From what I observed, it is a regular hospital as I know one, except it is for our beloved pets. The Vets are trained and educated DOCTORS! "
" The visit went very well. The tech and vet were very good and informative. "
" I've been bringing my pets here for years for emergency care. They are always the best. Always caring and reasonably priced. "
" The staff and doctor assisted my Mali very quickly and with compassion. I felt very welcome and cared for. Excellent pet care. "
" Bobbie did an exceptional job listening and triaging the condition of our puppy Geordi. She provided explanations of his current condition, what factors may or may not have led to his condition, and a wealth of good ideas on how to handle improving his condition. "
" I was very happy with the care provided. The veterinarian was very confident which allowed me peace of mind that my dog would be ok. "
" I was very pleased that I was in and out of the vet in about 1 1/2 hours. It usually takes a lot longer. "
" The staff who answered the phone was very friendly and accommodating!! I needed directions to the clinic, when I was half way there, and she made sure that I knew how to get there. Really appreciated how the treatment plan was presented, and that "I" got to decide, without any pressure, what treatment was done. Thank You!! Dr Radtke is truly kind and personable! "
" Able to schedule an appointment with ease. Dr. Sullivan was very friendly and informative. She explained things well and was very gentle in her exam of Ori. "
" Including the follow-up care in the original cost statement was wonderful! Came in for the follow-up appt and left without any additional charge. Love it! "
" Everyone was very caring and courteous. They always take the time to explain what they are doing and go through the after care procedures. "
" Better explanation regarding how to administer medication would help. "
" I received a follow up call checking on my puppy, which was very nice. I've also made 2 follow-up calls with questions regarding home care, the staff was friendly, prompt, and very helpful, all my questions were answered. I appreciate the phone advise vs coming in for a 2nd office visit. Thank you 1st Pet!!! "
" Great service... Thank-you from the Gordon family. "
" I had went to another clinic that day and my dog was very sick and they told me there was nothing they could do for her. I rushed her to 1st Pet Vet and they were wonderful. They took her right back and they did everything to try and help her. She is doing great so far and I have 1st Pet Vet to thank for that. You guys are awesome! "
" cutting down on the waiting time to be seen. "
" Nothing...You all were great.. Thank-you from the Gordon family. "
" My dog was in diabetic crisis and they competently, calmly and quickly got her symptoms under control. "
" Staff is super friendly and understanding for your concern, even if it is something small. Can call and ask questions whenever, never make you feel like it's a dumb question. Never met a single person working there who hasn't been delightful!! Love them!! "
" It was a very good experience and everyone there was very kind. "
" Great service "
" Everyone was kind and thoughtful, from the moment we walked in until we left. I felt that the vet really took her time to check my dog. She was patient with my questions, and did a great job explaining our options. The techs were really gentle with my dog and took there time helping her to remain calm. I'm grateful for our experience, and I will return in the future! "
" Overall the veterinarian was very interested and concerned about doing the best care in the best way for my dog. Didn't appear hurried even tho they were extremely busy. Didn't like the wait time and didn't get to spend that time with my dog but understand. "
" The sudden need to see a vet was not anticipated, and when my sheltie and I received such fine attention, and for him, such fine treatment, I have only positive impressions for your clinic. Because I came in on a Saturday morning, there were many, many more severe patients, so our wait was quite long. I understand that; but wonder if the clinic continues to be successful, if it would be wise to consider having more techs and vets on duty during certain hours. I suppose you could chart those busiest times. I am so grateful for your clinic. Currently, my darling sheltie is home and back to normal. My deepest gratitude, Sarah Militano "
" Everyone was great, glad we had such a good outcome "
" Loved the vet tech! Would liked to have had the option to witness - be with pet during injection. "
" All is good keep up the good work "
" I am very, very pleased with clinc. From the minute I walked in everyone was very professional and carding about my dog's condition. The doctor was wonderful, explained everything he had done already and what he was going to if he had to further to insure my dog got the best outcome. I'm so happy with everything I'm thinking of driving the extra miles to have my dogs taken care off properly. I highly recommend this practice. "
" Everyone was wonderful. I was so concerned about my pet, and they accomodated me with a very urgent appointment. "
" You are the vet for all 3 of my boys. Unfortunately I spend a lot of money due to cysts on 1 kitty, tumor removal on 2nd & bladder issues on 3rd but everyone is always so kind & loving with my boys. "
" Everyone was very understanding, compassionate and super helpful. It made a bad situation that much more tolerable! "
" I feel that the staff is exceptional. I won't even let my dogs lick my face but they did! I use this location as my regular clinic because I like them so much! "
" Everything was excellent, I have nothing to change. "
" Thank you for making our first experience positive! We most certainly will be back again! Thank you! "
" Thank you for taking such amazing care of Anakin he was so sick & knowing that your team would care for him made leaving him for the night that much easier. I really appreciated all of the support you showed my daughter since she was alone bringing him in she was scared, overwhelmed & more scared we'd lose our big boy. "
" Terrific job all the way around!! "
" I just love how everyone there is so friendly to you and your pet "
" This was our third experience with NVRAH, the third time you saved our little dog's life. Obviously I would choose to use this facility and recommend it to anyone needing emergency animal care. "
" I was very stressed and worried about my dog and they made me feel much better and was very caring toward my dog and understood my stress! "
" The whole visit went very well. I would come back here if need be. Very professional and knowledgeable! "
" Although it was a long visit, my cat was quickly triaged--and it was non-emergency situation--so I knew I would have to wait for the emergency that came in. "
" absolutely nothing, job was handled splendidly my dog is fine now. "
" Nothing, Thank You For Your Help ! "
" Everyone was so nice and considerate. They gave my dog and i blankets so we weren't on the cold floor. I can't say enough about how wonderful the staff is. You feel welcomed and cared for. "
" Thank you so much for caring for McIlroy (wire fox terrier). She's actually just like herself before all the stitches. Still looking to see how she got injured in the first place. See you soon. "
" All over great experience. Although no one wants to have a pet emergency, 1st Pet Vet made it a much more comfortable situation. I won't hesitate to go there again. "
" They treated Lily as if it was their dog. We are going to make this location our pets new vet. Location is also perfect for us. 24 hours vet is a great thing to have. "
" I felt comfortable bringing my Ernestine into your ER after hearing dr toncray's voice at 3:30 am. I was not disappointed. Second visit with dr stoneberg reassured me to trust you all She got on the floor so she could at eye level with Ernestine... I loved and appreciated that, sweet doc. All tech were amazing as were the front desk gals. "
" Well, aside from my pet being in distress, it was perfect. Excellent care and customer service :-) "
" We rescued 2 abandoned dogs and one was pretty beat up. Someone suggested calling Pets Vet, we did and received EXCELLENT service for our injured dog. I would like to THANK everyone for their prompt attention to our dogs. It made the rescue easy knowing we have someplace to turn to when in need. Thanks again. "
" The entire staff was very attentive. And the plus side was the cleaness of the hospital. "
" Thank you so much! "
" Nothing. Everything was fast, efficient and professional. You made me feel like you cared and were concerned about my sick dog. I will return. "
" We were very pleased at the prompt attention given to Bouncer. She was treated as if she was one of the staff's own family member. Easy to understand explanations were given to us about the tests and procedures. Thank you. "
" Nothing! Everyone we came in contact with at 1st Pet was amazing!!!! I have already raved about them to our vet and friends! Fabulous place to take your pet when you have an emergency!!! :) "
" Notning, well ok maybe be a little cheaper, lol You guys are amazing. This will be where i Recommend all my friends thake their creatures. "
" Maybe a little less expensive. "
" Nothing, the staff were amazing! "
" This was our first experience at an er vet and you have surpassed all expectations. Thank you. "
" When you need to take your family member to the vet now and not wait, this is the place to go. Very caring vet office! "
" There is not a thing I can think of that you all could have done any better. The whole staff was absolutely wonderful. Thank you for taking such good care of our Ginger but also making us feel so at ease. "
" Nothing - this is the 2nd time that we have had to come to you late at night, and both times were great experiences. Thank you! "
" If there was a different sedative that could be used than hydromorphone??, I wasn't prepared for the side effects! Maybe a forewarning would have helped me be ready :) Everything was very good, professional and fast. Glad to have this place close to my house! Thank you!! "
" very stressful situation, my kitty was literally dying when I discovered how ill he was. Today, 4 days later has made a positive turning point and has started eating and drinking! "
" I was very impressed with our experience! "
" Nothing. Everything was great "
" I know of no way to improve upon the expertise of the doctor's, the caring and love provided by the entire staff, and the cleanliness of the facility itself. We will use them again should the need arise. "
" Nothing :) "
" All good "
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