We know appointment reminder security is important but are SMS Messages secure?
Not exactly. The information shared over SMS messages can, in theory, be intercepted and read as they are transmitted in plain text.
This is because SMS messages rely on the security of phone networks and phone companies. Plain text messages are not encrypted between sender and receiver, so if attackers can intercept the message, they can read the content.
If you are transmitting sensitive information, we suggest using enhanced SMS reminders as they ensure the private information is delivered over a secured connection. DoctorConnect’s enhanced SMS reminders make appointment reminder security a priority.