Keeping your office’s schedule full is important. Unfilled patient slots and patient cancelations are occurrences that cost your business money. While DoctorConnect knows that patients are your priority, we also understand that without a successful bottom line, you are unable to serve patients properly.
Find out five reasons how our wait list management system improves your office and keeps your location thriving.
1. Easily Fill Open Appointment Slots
With our wait list management software, you have the ability to improve your patient engagement tools and easily fill any open appointment slots. We know that unfilled appointment slots happen, and in the past, this meant scrambling to find an available patient to fill the spot. Before modern technology. this was a difficult task, but with DoctorConnect on your side, you can send a quick text message to your patients on a wait list.
The process is simple. Once the text is delivered to patients, the first one to reply claims the open spot. Patients who did not receive the spot get another text that notifies them of the spot being filled and that they will be contacted should another spot become available.
2. Changes Can Be Made Instantly
Wait list management allows you to make changes easily and makes communication between the front desk, physicians and patients seamless. When you work with DoctorConnect, you are instantly notified of all of the patient activity that affects your office. This gives you the opportunity to make any physical changes in the office that will best prepare you for the change in schedule. Where this would have left physician, offices stressed out in the past, with wait list management, offices can now easily focus on the important changes at hand.
3. All of Your Appointments Are In One Place
Instead of having to store patient appointments on several folders in your computer, wait list management software keeps all of your important information in one place. This makes any data you need readily accessible should you need to double-check when a patient is supposed to come in.
4. Reduce the Financial Pain of Patient No-Shows
As we mentioned earlier, patient no-shows present a huge financial burden for an office. By acquiring software that offers wait list management services, you are essentially reducing the risk of losing money because a patient didn’t feel like coming in. This software also helps to improve patient retention and recare.
5. Stay in Communication With Your Patients
Communication is key in the healthcare field. With DoctorConnect, you get to choose which patients to notify on a waiting list. Maybe you are only prepared for certain procedures on a certain day when an opening arises. With DoctorConnect wait list management, you can now be specific with who fills that opening when you need it.
DoctorConnect’s Wait List Management Keeps Your Appointments Filled
Don’t let another appointment slot go unfilled. Let the software from DoctorConnect help you keep your scheduling on track. Contact us today to find out more about the benefits of our software and how to schedule a demo.
We’ve all filled a patient satisfaction survey out at the doctor’s office. From answering questions about the ease of scheduling to the cleanliness of the facility, physicians want to know how satisfied you were with your service. Here are some examples of why patient satisfaction surveys are so important to a practice and how you can improve your surveys and results through automated software provided by DoctorConnect.
Why Are Patient Surveys So Important?
Patient satisfaction surveys are essentially a report card of how each patient’s experience was in your office. To put it simply, they matter because they are a direct correlation between patient retention and the financial success of an office.
1. They Serve as a Link Between Patient and Physician
Patient satisfaction surveys let an office know first-hand what the patient experienced throughout their visit. Sometimes a patient may not feel comfortable letting a physician know about something wrong first-hand. A patient satisfaction survey serves as a simple, direct link between a patient and physician that helps improve the overall quality of an office.
Also, studies have shown that when there is this line of direct communication between a patient and physician the likelihood of malpractice claims or suits reduces as satisfaction rises. So, keeping an open communication space is important to retaining trust and ultimately, your security.
2. Patient Satisfaction Surveys Serve as a Quality Improvement Tool
Although these surveys may seem like basic formalities, the questions that you decide to place on them can help you improve your office when viewing them as quality improvement tools.
For example, if you noticed that appointment scheduling was difficult, you would instantly be able to meet with your staff and find out how to improve the issue.
Satisfaction surveys let your staff know where the office stands in your patient’s eyes and simply knowing where to work harder should be the first steps taken to improve patient engagement as a whole.
3. They Improve Patient Retention
Patient retention is the ultimate goal of a physician. Patient acquisition is hard work, so keeping patients satisfied and returning through your doors based on their loyalty to your practice is important. Retention ultimately affects your bottom line through reimbursements, guaranteed co-pays, and new patients based on word of mouth.
Improving Your Patient Satisfaction Survey Results with Automation
Once you have determined what you need to fix, you get right down to it. The easiest way to solve typical issues that arise on a survey can be done through automated software that helps control your office behind the front desk. Working with automated software allows you to take control of where you need to improve.
DoctorConnect’s software is perfect for aiding offices with:
- Patient scheduling,
- Patient engagement,
- Appointment reminders,
- Patient satisfaction surveys,
- Wait-List management, and more.
DoctorConnect’s Software Helps You Focus on What Matters
If you are ready to step up to the plate and improve your office’s satisfaction surveys, DoctorConnect is ready to lend a helping hand. Contact us today to schedule a demo of our software and find out exactly how our product can better your practice.