Several healthcare providers have switched to telehealth, but still, many patients continue to require in-person care. Zero-contact approaches are thus critically needed for patient safety against COVID 19 in health care settings.
With zero contact patient intake solutions patients can complete a medical intake form with their health history, lifestyle, and more—from their home or other locations where they feel safer from the risk of crowded waiting rooms.
The mobility advantage of such patient intake solutions can also empower medical staff to handle patient registration remotely without physically dealing with paperwork, insurance cards, credit cards, and ID cards.
Zero contact workflow enables practical social distancing without impacting patient care. It limits exposure by reducing in-person interactions in the clinical setting. Here are the top three reasons to implement zero contact in healthcare facilities:
It is paperless and peerless
Vaccines alone are not enough in the protection of COVID 19. Social distancing and other safety regulations may need to be adhered to for a long time to come before attaining herd immunity.
The spread of the pandemic represents a major challenge for clinical staff. The frontline staff who interact with each patient that walks in– even before they are screened for COVID-19–are at a higher risk.
The six-foot rule is only useful where there is zero contact with individuals. However, in-clinical care settings are regularly inundated by patient crowds and the physical handling of forms and payment cards.
There are many instances when patients may need to see their medical care specialists in person. Thus, providers need effective and tested measures to guarantee zero-contact without compromising patient care.
It is fundamentally critical to keep implementing and using contactless patient registration and medical staff collaboration tools along these lines.
Contactless patient intake means lesser paper and better patient safety against COVID 19.
Zero-contact healthcare workflow disposes of paper in all patient interactions and makes it easier to gather patient data, including COVID-19 tests, without risking patients or front desk staff.
Further, zero-contact health center workflows can be the key to streamlining payments and ensuring profitability.
With self-check-in, patients get to enter their payment card details to make payments directly. Apart from reducing the risk of contracting the virus, the upfront payment approach minimizes the risk of bad debt.
Digital, mobile and fast
Zero contact clinical workflows enable digital check-in by patients. Implementing this enables your patients to register with the convenience of standardized tags and QR codes.
There are zero tags, forms, clipboards, and personal contact on the process. Patients can register and make payments from the comfort of their homes, cars, or other places.
Even if the patients do not complete the entire registration process from home, they can still fill the forms and make payments on their phones when they get to the clinic.
In such a self-check-in model, patients are not required to present a driver’s license or visa card to front desk staff.
They can instead take a picture and upload it with their phones. This minimizes the risk of exposure to the COVID 19 virus while ensuring accurate data entry.
Providers can also better manage the healthcare environment, for instance, by asking patients to come at a specific time or wait in their cars until the doctor or nurse is ready to see them.
Manage patient anxiety
There is a lot of anxiety around COVID-19 in the general populace; patients may want to delay their checkups or emergency clinical visits because of the fear of sitting in a crowded waiting room. This fear is greater among those with pre-existing health vulnerabilities.
Zero-contact work workflows and digitization of the medical intake form reduce fear among patients and guarantee limited crowd exposure. Communicating to patients about COVID safety measures like this can help reduce patient fear, panic, and anxiety around health center visits so they can get the necessary care when they need it.
By implementing zero-contact patient intake, patients only have to visit the doctor at the exact time of the appointment instead of waiting in the reception area.
Suppose there is a suspected case of a COVID 19 patient. In that case, medical staff can efficiently analyze the risk intensity and discuss options, including rescheduling, telehealth, and stringent protective measures before the patient’s arrival.
When in-person treatment is required, safeguarding your patients and staff is critical. That is why contactless workflow processes are essential to eliminate direct contact among patients and staff during the registration process.
With contactless patient intake, your facility can build patient confidence by ensuring a zero-contact registration and payment experience while allowing staff to handle patient intakes digitally with minimal risk.
Patients can pre-register from anyplace to avoid crowding in the waiting areas. Medical professionals can operate much more efficiently and safely without having to handle cards and registration forms.
Zero contact workflow is one of the critical approaches that healthcare providers need to protect patients and staff and minimize the spread of the coronavirus. Additional benefits include speed, patient data accuracy, efficiency, and productivity.
Would you like to experience the rewarding benefits of a zero-contact workflow solution in your clinic? Request a free demo at https://doctorconnect.net.
DoctorConnect.net is proud to announce it’s own integrated Telehealth (Virtual Visit) solution for it’s clients.
We’ve helped hundreds of our clients transition to Telehealth solutions using 3rd party video solutions – but it left much to be desired as these systems to do not integrate well with existing scheduling, EMR and Patient Engagement solutions.
So we built our own – and we solved the problems. Our solution streamlines the appointment scheduling, patient reminders, reporting, co-pay collection and of course the actual video consultation – all handled in a single application. Patient consultations can be handled via the web, Android or iPhone devices.
We look forward to showing you how you can improve your office flow and patient satisfaction with our new solution – tightly integrated with all of the tools you love about DoctorConnect.net
The application is currently in final testing and we hope to have it available to everyone this fall. Please consult with your account manager if you are interested in being an early adapter. Thank you!
Same great support team – enhanced by a more efficient communication method.
Announcing DoctorConnect Support Portal!
We encourage our clients to use the support option when logged into DoctorConnect. This will give you the ability to monitor and respond directly to your support tickets in a secure environment. Upon opening your first request – you will receive an email regarding access your support portal. Thank you!
Outstanding customer support is a top priority at DoctorConnect!
DALLAS, TX, September 13, 2018 /24-7PressRelease/ — Adtel International, Inc., developer of DoctorConnect.net patient engagement software, has announced they have formed a partnership with Health iPASS to bring a full suite of technology to automate numerous front and back office processes in medical practices.
“DoctorConnect.net is vital patient engagement software for medical and dental practices of every size and enterprise-level healthcare organizations wanting to use technology to achieve high-performance results. DoctorConnect has been on the market for almost ten years, being offered directly to end-user practices. We are honored to partner with Health iPASS,” said Catherine Sampels, Director of Sales at Adtel International. “The integration of our platforms will improve front and back office efficiency, revenue and patient experience. We are excited to offer our existing clients a way to automate patient payments with Health iPASS. Clients of Health iPASS can incorporate DoctorConnect to automate reminders, recalls, surveys, waitlist messaging, and online reputation management, along with online scheduling, 2-way texting, timeblock messaging and marketing features.”
According to Health iPASS Founder and CEO Rajesh Voddiraju, “We are proud and excited to announce our partnership with DoctorConnect. This mutually beneficial alliance will open new doors and increase the footprint of our patient communication and patient revenue cycle management solutions. I foresee significant growth and expansion opportunities for both organizations as a result of joining forces.”
Patient privacy and doctor appointments go hand-in-hand. The healthcare industry takes every measure possible to ensure that a patient’s medical or personal information is safely stored and not spread around and into the wrong hands. The Health Insurance Portability and Accountability Act of 1996, or, HIPAA, is healthcare’s main way of securing data privacy.
Recently, medical appointment reminders have become HIPAA approved. While this is a great step for healthcare providers using automated software, it is important that they understand these five tips for remaining in compliance while also providing the necessary information to those receiving the messages.
Why is HIPAA Important?
HIPAA was created to benefit customers and improve the health insurance system with the simplification of healthcare in general. There are four key reasons why HIPAA is important to patients. This law ensures:
Security of Health Information,
Privacy of Health Data,
Medical Record Copies for Patients,
Patient Notification of Data Breaches
Remaining in compliance is integral for a healthcare company. Taking a look at these five tips can help you cover the necessary bases when creating automated appointment reminders.
1. Take a Good Look at Your Notice of Privacy Practices
Your Notice of Privacy Practice is your key to properly sending out automated appointment reminders to patients. Make sure that your NPP is updated and gives your patients the chance to opt-in or out of SMS or email reminders. Ensure that your policy is clear and specifically states what your patients are opting-in on.
2. Keep Your Patients Held Accountable
3. Know What to Include and Leave Out of Your Appointment Reminders
When creating an appointment reminder, minimize the health information displayed. Use the name of the physician instead of what specialty the physician services. Do not include any information about the treatment plan or diagnosis of a patient in the reminder.
Remember that it is always possible for an unauthorized party to get ahold of this message. Therefore, if you would feel uncomfortable broadcasting the patient information on a talk show, don’t put it in your appointment reminder.
4. Contact Your HIPAA Compliance Officer
Should you still have concerns about how to remain HIPAA compliant, your healthcare practice should have a compliance officer on-hand. They will be able to guide you into the right direction for your automated reminder services.
5. Work with a HIPAA-Compliant Appointment Reminder Service
Choosing the right software provider for automated appointment reminders is important. Going with a HIPAA compliant provider like DoctorConnect is a great way to remain compliant while not having to worry too much about the specifics.
DoctorConnect Helps Your Healthcare Office Stay in Compliance with Appointment Reminders
If your physician’s office is ready to take the steps into automated services for appointment reminders, wait list services, and more, DoctorConnect is prepared to help you take control of your automated services. Contact us today to schedule your demo!
“DoctorConnect.net is vital software for every small, medium and large medical practice and enterprise-level healthcare organization seeking to use technology to create high-performance results,” said Catherine Sampels, Director of Sales at Adtel International. “DoctorConnect has been on the market for almost ten years, being offered directly to end-user practices. Our team has worked diligently to meet the requirements to be compatible with Epic software and we are thrilled to be live in production in the App Orchard. We are grateful for the visibility the App Orchard provides, which will increase our opportunity to continue providing healthcare organizations a mature, stable software platform to automate reminders, recalls, surveys, waitlist, and online reputation management, along with online scheduling, 2-way texting, timeblock messaging and marketing features. DoctorConnect is a complete package for every aspect of patient engagement – from online marketing to attract them, online scheduling and reminders to get them in the door, surveys to assess and improve their experience, recalls to keep them coming back, and payment reminders to make paying fast and easy. It automates a lot of labor intensive processes.
AdTel International is a privately owned software development company based in Dallas, Texas. In business since 1992, we have chosen to employ all development, sales and support staff at our headquarters in Dallas to maintain quality assurance on delivering the highest quality software and superior, personalized customer support. DoctorConnect.net is communication technology used in healthcare practices of every specialty and size. By automating processes, it simplifies workflow which enhances operations to improve efficiency, reduce overhead and increase profitability.