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DoctorConnect.net Develops Integrated Telehealth Solution

DoctorConnect.net is proud to announce it’s own integrated Telehealth (Virtual Visit) solution for it’s clients.   

We’ve helped hundreds of our clients transition to Telehealth solutions using 3rd party video solutions – but it left much to be desired as these systems to do not integrate well with existing scheduling, EMR and Patient Engagement solutions.

So we built our own – and we solved the problems.  Our solution streamlines the appointment scheduling, patient reminders, reporting, co-pay collection and of course the actual video consultation – all handled in a single application.   Patient consultations can be handled via the web, Android or iPhone devices.

We look forward to showing you how you can improve your office flow and patient satisfaction with our new solution – tightly integrated with all of the tools you love about DoctorConnect.net

The application is currently in final testing and we hope to have it available to everyone this fall.  Please consult with your account manager if you are interested in being an early adapter.   Thank you!

2020-08-10T15:18:33+00:00August 10th, 2020|Latest Announcements|0 Comments

DoctorConnect Streamlines Covid-19 Procedures for Clinics

DoctorConnect.net has assisted hundreds of clinics with COVID-19 specific solultions, such as:

  • Parking lot check-ins
  • Virtual Visit / Telemed Management
  • Patient group messaging
  • Providing pre-appointment instructions
  • Notifications of office re-openings
  • Changes in office hours
  • Monitoring patient feedback to new office procedures

If your are struggling with patient communications and changes, contact DoctorConnect to discuss helping you solve these issues.

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2020-06-12T17:50:23+00:00June 12th, 2020|Doctor Tips, Latest Announcements|0 Comments

Announcing DoctorConnect Improved Support Portal

Same great support team – enhanced by a more efficient communication method.

Announcing DoctorConnect Support Portal!

We encourage our clients to use the support option when logged into DoctorConnect. This will give you the ability to monitor and respond directly to your support tickets in a secure environment. Upon opening your first request – you will receive an email regarding access your support portal. Thank you!

Outstanding customer support is a top priority at DoctorConnect!

2020-02-06T17:26:14+00:00February 6th, 2020|Latest Announcements|0 Comments

DoctorConnect Announces partnership with Health iPASS

DALLAS, TX, September 13, 2018 /24-7PressRelease/ — Adtel International, Inc., developer of DoctorConnect.net patient engagement software, has announced they have formed a partnership with Health iPASS to bring a full suite of technology to automate numerous front and back office processes in medical practices.

“DoctorConnect.net is vital patient engagement software for medical and dental practices of every size and enterprise-level healthcare organizations wanting to use technology to achieve high-performance results. DoctorConnect has been on the market for almost ten years, being offered directly to end-user practices. We are honored to partner with Health iPASS,” said Catherine Sampels, Director of Sales at Adtel International. “The integration of our platforms will improve front and back office efficiency, revenue and patient experience. We are excited to offer our existing clients a way to automate patient payments with Health iPASS. Clients of Health iPASS can incorporate DoctorConnect to automate reminders, recalls, surveys, waitlist messaging, and online reputation management, along with online scheduling, 2-way texting, timeblock messaging and marketing features.”

According to Health iPASS Founder and CEO Rajesh Voddiraju, “We are proud and excited to announce our partnership with DoctorConnect. This mutually beneficial alliance will open new doors and increase the footprint of our patient communication and patient revenue cycle management solutions. I foresee significant growth and expansion opportunities for both organizations as a result of joining forces.”

2018-09-13T14:31:08+00:00September 13th, 2018|Integration-Partners, Latest Announcements|0 Comments

Keeping Appointment Reminders Compliant with HIPAA

Patient privacy and doctor appointments go hand-in-hand. The healthcare industry takes every measure possible to ensure that a patient’s medical or personal information is safely stored and not spread around and into the wrong hands. The Health Insurance Portability and Accountability Act of 1996, or, HIPAA, is healthcare’s main way of securing data privacy.

Recently, medical appointment reminders have become HIPAA approved. While this is a great step for healthcare providers using automated software, it is important that they understand these five tips for remaining in compliance while also providing the necessary information to those receiving the messages.

hippa compliant appointment reminders

Why is HIPAA Important?

HIPAA was created to benefit customers and improve the health insurance system with the simplification of healthcare in general. There are four key reasons why HIPAA is important to patients. This law ensures:

  1. Security of Health Information,
  2. Privacy of Health Data,
  3. Medical Record Copies for Patients,
  4. Patient Notification of Data Breaches

Remaining in compliance is integral for a healthcare company. Taking a look at these five tips can help you cover the necessary bases when creating automated appointment reminders.

1. Take a Good Look at Your Notice of Privacy Practices

Your Notice of Privacy Practice is your key to properly sending out automated appointment reminders to patients. Make sure that your NPP is updated and gives your patients the chance to opt-in or out of SMS or email reminders. Ensure that your policy is clear and specifically states what your patients are opting-in on.

2. Keep Your Patients Held Accountable

Your privacy policy is only as good as the information that you have on file for each patient. One wrong number or address can put your office in danger of stepping out of compliance. Keep your patients accountable and remind them to notify you of any phone number or address changes.

3. Know What to Include and Leave Out of Your Appointment Reminders

When creating an appointment reminder, minimize the health information displayed. Use the name of the physician instead of what specialty the physician services. Do not include any information about the treatment plan or diagnosis of a patient in the reminder.

Remember that it is always possible for an unauthorized party to get ahold of this message. Therefore, if you would feel uncomfortable broadcasting the patient information on a talk show, don’t put it in your appointment reminder.

4. Contact Your HIPAA Compliance Officer

Should you still have concerns about how to remain HIPAA compliant, your healthcare practice should have a compliance officer on-hand. They will be able to guide you into the right direction for your automated reminder services.

5. Work with a HIPAA-Compliant Appointment Reminder Service

Choosing the right software provider for automated appointment reminders is important. Going with a HIPAA compliant provider like DoctorConnect is a great way to remain compliant while not having to worry too much about the specifics.

DoctorConnect Helps Your Healthcare Office Stay in Compliance with Appointment Reminders

If your physician’s office is ready to take the steps into automated services for appointment reminders, wait list services, and more, DoctorConnect is prepared to help you take control of your automated services. Contact us today to schedule your demo!

2018-07-17T17:07:28+00:00July 13th, 2018|Compliance, HIPAA, Latest Announcements|0 Comments

DoctorConnect.net announces compatibility with Epic healthcare software.

DoctorConnect.net announces compatibility with Epic healthcare software

Carrollton, TX   – Adtel International, Inc., developer of DoctorConnect.net patient engagement software, today announced they are now compatible with Epic healthcare software. As a contributor in the Epic App Orchard marketplace, this newly integrated application is now available to Epic’s growing network of healthcare providers.

DoctorConnect.net is vital software for every small, medium and large medical practice and enterprise-level healthcare organization seeking to use technology to create high-performance results,” said Catherine Sampels, Director of Sales at Adtel International. “DoctorConnect has been on the market for almost ten years, being offered directly to end-user practices. Our team has worked diligently to meet the requirements to be compatible with Epic software and we are thrilled to be live in production in the App Orchard. We are grateful for the visibility the App Orchard provides, which will increase our opportunity to continue providing healthcare organizations a mature, stable software platform to automate reminders, recalls, surveys, waitlist, and online reputation management, along with online scheduling, 2-way texting, timeblock messaging and marketing features. DoctorConnect is a complete package for every aspect of patient engagement – from online marketing to attract them, online scheduling and reminders to get them in the door, surveys to assess and improve their experience, recalls to keep them coming back, and payment reminders to make paying fast and easy. It automates a lot of labor intensive processes.

To learn more about Adtel International’s new integrated application, please visit DoctorConnect’s page in the Epic App Orchard marketplace.

About AdTel International

AdTel International is a privately owned software development company based in Dallas, Texas. In business since 1992, we have chosen to employ all development, sales and support staff at our headquarters in Dallas to maintain quality assurance on delivering the highest quality software and superior, personalized customer support. DoctorConnect.net is communication technology used in healthcare practices of every specialty and size. By automating processes, it simplifies workflow which enhances operations to improve efficiency, reduce overhead and increase profitability.

DoctorConnect.net Partners With athenahealth

DoctorConnect.net Partners With athenahealth

‘More Disruption Please’ program to optimize revenue, operational efficiency, marketing, and patient experience for healthcare organizations of all sizes.

DALLAS, TX, June 15, 2018 /24-7PressRelease/ — Adtel International, Inc., developer of DoctorConnect.net patient engagement software, today announced a partnership with athenahealth, Inc. through athenahealth’s ‘More Disruption Please’ (MDP) program. As part of the athenahealth® Marketplace, this newly integrated application is now available to athenahealth’s growing network of 114,000 healthcare providers to increase revenue by reducing no-shows, filling openings with waitlist notifications and online scheduling, increasing patient retention with recalls, and growing the practice through expanded and improved online presence.

DoctorConnect.net offers valuable software for small, medium and large medical practices and enterprise level healthcare organizations that improves profitability and efficiency,” said Catherine Sampels, Director of Sales at Adtel International. “We are honored and excited to be part of the MDP program. The relationship with athenahealth gives us the opportunity to continue providing healthcare organizations a mature, reliable software platform to automate reminders, recalls, surveys and online reputation management, along with online scheduling, 2-way texting, timeblock messaging and marketing features.”

Contact DoctorConnect for more information.

DoctorConnect clients proven to cut patient no shows by 50%-60% in the first week!

When it comes to maximizing your appointment schedule and slashing your no-show rate, DoctorConnect has the industries best solution – proven week after week, client by client.

Below is an actual email from one of our  clients. By using DoctorConnect‘s Automated Medical Reminders, client was able to cut no-shows by 50% in the very first week! What kind of revenue increase would that mean for your clinic? Give us a call and let us show you how easy it is to implement our system at your practice.

Hello!

We have had a very successful first week. We have gone from 70 no shows the week before we started DoctorConnect to 30 not including today’s.

That is more than a 50% drop.

Woot!

Thank you,

Jennifer B
Dermatology Center of Southern Indiana

In addition to be the industries most powerful automated reminder system – combine that with our no-show management tools (and our powerful wait list manager), and you can cut drastically cut your clinics no-show rate with minimal effort.

Even if you already use another reminder service – we can still drastically cut your current no-show rate, almost immediately – as verified by another one of our clients.

Hello Cade!

Just wanted to let you know that since switching from our prior reminder service, our no show rate for the month is down over 60%!

Thank you!