Patient Engagement

The Importance of Patient Satisfaction Surveys and How to Improve Yours

We’ve all filled a patient satisfaction survey out at the doctor’s office. From answering questions about the ease of scheduling to the cleanliness of the facility, physicians want to know how satisfied you were with your service. Here are some examples of why patient satisfaction surveys are so important to a practice and how you can improve your surveys and results through automated software provided by DoctorConnect.

Why Are Patient Surveys So Important?

Patient satisfaction surveys are essentially a report card of how each patient’s experience was in your office. To put it simply, they matter because they are a direct correlation between patient retention and the financial success of an office.

1. They Serve as a Link Between Patient and Physician

Patient satisfaction surveys let an office know first-hand what the patient experienced throughout their visit. Sometimes a patient may not feel comfortable letting a physician know about something wrong first-hand. A patient satisfaction survey serves as a simple, direct link between a patient and physician that helps improve the overall quality of an office.

Also, studies have shown that when there is this line of direct communication between a patient and physician the likelihood of malpractice claims or suits reduces as satisfaction rises. So, keeping an open communication space is important to retaining trust and ultimately, your security.

2. Patient Satisfaction Surveys Serve as a Quality Improvement Tool

Although these surveys may seem like basic formalities, the questions that you decide to place on them can help you improve your office when viewing them as quality improvement tools.

For example, if you noticed that appointment scheduling was difficult, you would instantly be able to meet with your staff and find out how to improve the issue.

Satisfaction surveys let your staff know where the office stands in your patient’s eyes and simply knowing where to work harder should be the first steps taken to improve patient engagement as a whole.

3. They Improve Patient Retention

Patient retention is the ultimate goal of a physician. Patient acquisition is hard work, so keeping patients satisfied and returning through your doors based on their loyalty to your practice is important. Retention ultimately affects your bottom line through reimbursements, guaranteed co-pays, and new patients based on word of mouth.

Improving Your Patient Satisfaction Survey Results with Automation

Once you have determined what you need to fix, you get right down to it. The easiest way to solve typical issues that arise on a survey can be done through automated software that helps control your office behind the front desk. Working with automated software allows you to take control of where you need to improve.

DoctorConnect’s software is perfect for aiding offices with:

  • Patient scheduling,
  • Patient engagement,
  • Appointment reminders,
  • Patient satisfaction surveys,
  • Wait-List management, and more.

DoctorConnect’s Software Helps You Focus on What Matters

If you are ready to step up to the plate and improve your office’s satisfaction surveys, DoctorConnect is ready to lend a helping hand. Contact us today to schedule a demo of our software and find out exactly how our product can better your practice.

2018-06-29T18:35:02+00:00June 14th, 2018|Patient Engagement|0 Comments

10 Simple Ways to Improve Patient Engagement

Implementing these 10 different methods into your healthcare business’ routine will help boost patient engagement in no time. Although healthcare is all about keeping patients healthy and up-to-date, patient engagement can sometimes be lackluster. Find out how patient engagement can easily be improved through the use of automated software.

10. Having Office Staff Call is a Thing of the Past

Calling patients to remind them about appointments is a practice of the past. Most patients actually prefer to be contacted by their physicians via email. Using a communication method that fits a patient’s lifestyle keeps them happy and overall engaged in their healthcare.

9. Make Sure Your Site is Mobile-Friendly

These days, our whole lives can be summed up on our mobile devices. If you know your patients are going to be searching for your site, make sure that it is mobile-friendly. This way, patients can easily browse your site and make necessary appointments without any hassle or stress.

8. Text Reminders Improve Patient Engagement

Automated text reminders are an excellent way to not only improve patient engagement, but to help prevent no-shows. Most patients prefer this method because it is quick and doesn’t interfere with their day-to-day lifestyle.

7. Make Sure Patient Resources Are Available

Patient resources are important. By offering online information on your website or app, your patient has the opportunity for engagement by reading up on the latest and greatest information in your industry.

6. Waitlist Notifications

Although text reminders help prevent no-shows, they still happen. With waitlist notifications available, you can fill those empty appointment slots, fast. If your patient knows that this is an available option, come appointment day, they will definitely be looking out for a welcome waitlist notification.

5. Schedule Appointments Online

Online appointment scheduling has never been easier than with automated software like the software offered by DoctorConnect. Online scheduling makes the process easy, instant, engaging, and reliable for both you and your patients.

4. Remain Active on Social Media

Everyone seems to have a social media account, so your practice should too. Get active on social media and interact with patients. Offer them interesting articles and opportunities to gain potential benefits from your practice by ‘following,’ ‘re-tweeting,’ or ‘liking’ your page. All social media interaction is positive patient engagement, even if it isn’t time for an upcoming appointment.

3. Use a Combination of Communication (Text, Email, Phone)

Sometimes you need a variety of communication methods to keep your patients engaged. When reminding patients of annual checkups, sometimes a simple email just won’t cut it. Many people overlook emails, which is why we recommend adding text reminders and phone calls to get your patients back in the office for a checkup.

2. Make Sure Wi-Fi Is Available

Keeping your patients connected with their families while they are at your office is important. By offering Wi-Fi services, you are granting them a luxury of not having to use their data plans at your location. This is very subtle patient engagement but will take your office a long way.

1. Offer Instant Patient-Provider Updates

Things change and updates need to be sent out. Improve your communication and patient engagement the easy way with automated engagement software. This way, updates can be instant and sent out in mass texts to participating patients, giving you more time to handle your current priorities.

Improve Your Patient Engagement Today With DoctorConnect’s Software

If you are ready to take a step into the future of patient care, get in touch with DoctorConnect today. Our automated patient engagement software will quickly refine your scheduling process, communication, no-show management, and more. Contact us to find out more about our product features.

2018-06-06T15:18:19+00:00May 14th, 2018|Doctor Tips, Patient Engagement|0 Comments
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