Encrypted Provider-Patient Messaging

DoctorConnect.net allows you to have secured conversations between your clinic and patients.  If you use our secured-text feature, the patient will be sent a unique link to the mobile number in your patient database.  This link will open a secured messaging window that will require the patient to confirm their identity before being able to read your message.  The patient will also be able to reply to your message over a secured web channel. All communication between the 2 parties is encrypted while in transport for added security.

Another benefit of using the secured channel is that you will be notified when the patient reads your text message.

This feature is tightly integrated with our normal messaging screens – simply check the ‘Send over a secured channel’ box when you are sending a text to your patient.

2021-08-13T15:17:30+00:00August 13th, 2021|Uncategorized|0 Comments

SHAKEN/STIR Takes Effect 7/1/2021

Effective July 1 2021, US phone carriers will change the way that robo-calls are identified. These new protocols and procedures are collectively known as STIR/SHAKEN or SHAKEN/STIR – intended to combat caller ID spoofing on public telephone networks. Caller ID spoofing is used by robo-callers to mask their identity or to make it appear the call is from a legitimate source, often a nearby phone number with the same area code and exchange.

Caller ID Spoofing is also used by legitimate companies, like DoctorConnect to send our clients phone numbers as the caller ID when placing your automated voice reminder phone calls.

What this means for DoctorConnect clients:

Your reminders will still get delivered and your phone number will continue to show as the Caller ID.

DoctorConnect has been working with our upstream providers to minimize impact from these changes.

DoctorConnect will be monitoring delivery and confirmation rates very closely as these changes roll out and will continue to update you as the industry makes this considerable change.

If you have questions or concerns, please contact your account manager.

Thank you.


More information on these new policies can be found at the following sources:
https://www.fcc.gov/call-authentication
https://en.wikipedia.org/wiki/STIR/SHAKEN

2021-07-01T13:50:21+00:00June 30th, 2021|Uncategorized|0 Comments

The Advantages of Going Paperless in the Healthcare Industry

The Advantages of Going Paperless in the Healthcare Industry

For healthcare establishments, digital transformation represents excellent benefits in terms of quality of service and performance. Going paperless offers users more personalized services, better support, and simplification of health care services. In addition, the digital transformation allows greater operability between workers.

Further, patients are increasingly engaged in digitization, and regulations have imposed new financial constraints, with value-based results now define the market. Healthcare establishments are now looking for an additional competitive advantage—going paperless.

The Benefits of Digitizing Documents in the Healthcare Sector

Digitization is at the heart of the challenges of digital transformation. For healthcare establishments, it offers numerous advantages with regard to performance, cost, and reliability.

Security: The very nature of medical information requires strict compliance with the law. To manage your patients’ medical information, compliance and security are critical. Electronic patient data is easy to protect and duplicate and less exposed to physical damage and natural disasters. Going paperless prevents the loss of documents.

Confidentiality: With digital patient form solutions, access management is easily configurable such that only authorized medical personnel can access and use the information. This benefit protects the privacy of patients from actors with ill intentions. 

Durability: With the right digital solution, the data formats are standard and guarantee the readability of the information for a very long period.

Saves time: The dematerialization of medical data offers advantages that give back time to health professionals and administrative teams:

  • No need to re-enter medical data,
  • Centralization of medical information,
  • Simplified data search,
  • Easier consultation of files between teams,
  • Access to patient data on the go.

Multi-user access: Unlike a paper document, a digitized file is accessible at the same time by many people, regardless of their location. This is a sine qua non for efficiency, remote working, and seamless telehealth service provision. 

Availability: By facilitating the flow of medical information between healthcare professionals, paperless systems simplify access to the patient’s medical history for better care coordination and optimization of management costs. Information is available immediately and anywhere. It eliminates long patient queues at the practice and guarantees the accessibility and accuracy of medical histories, test results, and prescription data. 

Better patient communication: Online patient forms can be integrated with electronic health records to improve patient communication.

Promote teams and patients: Accuracy is crucial in a world where the well-being and health of patients are often linked to documents or document transfers. For example, a simple error in diagnostic data can negatively impact the company’s image and potentially seriously affect patient outcomes. Going paperless eliminates this risk.

Benefits of Online Patient Forms 

  • Reduction in management costs
  • Simplification and acceleration of healthcare processes
  • Better auditability and traceability 
  • Improved patient outcomes –preventing misdiagnosis and prescription errors
  • Compliance with the regulations in force

Best Practices When Digitizing Your Healthcare Establishment 

Plan the transformation process over time: Going paperless cannot be carried out overnight. It needs good preparation. The process involves:

  • Step 1: Identify documents or processes that need digitization and automation
  • Step 2: Set a budget 
  • Step 3: Choose a system, solution, or infrastructure (it must be HIPAA compliant security-wise)
  • Step 4: Transfer data and automate processes
  • Step 5: Test 
  • Go live 

Determine how the process will occur: Depending on the constraints of time, volume, technology, or skills, it is maybe easier and more economical to outsource the automation to a service provider.

Understand the processes involved: When choosing a suitable solution or infrastructure, it is necessary to analyze your establishment’s processes, to fully understand the tasks carried out, the validation circuit, the documents involved, their volume, and the connections with the system. 

Train staff: With the best solution, the learning curve should be shorter. Either way, staff training is critically essential for the realization of the earlier-stated benefits with your solution. 

Try DoctorConnect.net

Using DoctorConnect.net, you and your clients can easily fill out and sign any form. These include patient intake forms, medical history forms, payment authorization forms, contracts, and application forms.

By using the paperless online patient forms, DoctorConnect.net enables healthcare establishments to:

  • Stay on course with regulatory environment changes
  • Ensure quality control by handling sensitive documents 
  • Streamline the processing of complex documents 
  • Plan and reschedule patient appointments
  • Boost online reputation
  • Improve staff engagement and patient experience

Signable forms online

You can easily upload HIPAA-compliant PDFs to your EMR system with DoctorConnect.net. The forms can even be filled in and signed on the patient or customer’s own device on interactive form fields.

Electronic signature

Providing electronically signable forms will allow recipients to sign online or by email within a few clicks. DoctorConnect.net‘s electronic signature authenticates signers’ credentials, including name, email address, and IP address.

Cloud-based functions 

All form filling and signing are done on a web-based platform that’s secure and encrypted. There’s no software to install. All of this can be easily accomplished from computers or mobile devices.

Secure

Our ultra-secure HIPAA-compliant platform allows you to fill out, sign, and share your online or emailed PDF forms from any PC or mobile device globally. All forms are protected in transit and at rest with industry-leading encryption.

Mobile friendly

As well as working efficiently on laptops and desktops, our solution also looks good and functions nicely on smartphones and tablets. You can work from any location across the world.

Say goodbye to paper documents and manual processes. DoctorConnect.net provides healthcare establishments with a secure and highly integral platform that saves time and money and boosts compliance. 

Let us show you how it can drastically change your front office operations and greatly improve your patient satisfaction.

Contact us to schedule a demo.

Mobile Friendly Intake Form

2021-06-07T21:09:08+00:00June 7th, 2021|Uncategorized|0 Comments

DoctorConnect is at Nextech Edge 2021!

DoctorConnect.net is exhibiting at Nextech Edge 2021 April 15th and 16th.   If you are attending we would love to meet you and demonstrate how our services can help your practice.  Be sure to check out our new online no contact patient forms and documents system.  We process thousands of patient forms every hour – no more clipboards, no more paper.

2021-04-15T20:13:05+00:00April 15th, 2021|Uncategorized|0 Comments

DoctorConnect is attending Crystal Practice UC

DoctorConnect.net will be attending and exhibiting at the Crystal Practice Management User Conference in Austin, TX January 10-11, 2020.

About CPMUC

We are excited to be having our User Conference on January 10th & 11th in Austin, Texas.  You will be able to network, share ideas, earn CE Credits, speak with our preferred vendors, learn from guest speakers, and also enjoy the wonderful night life of our beautiful city!

Location:
AT&T Executive Education and Conference Center
1900 University Ave., Austin, TX 78705

Dates:
January 10th – 11th, 2020

If you will be attending, please drop by and say hello!

2020-01-08T17:10:39+00:00January 8th, 2020|Uncategorized|0 Comments

Happy Thanksgiving From DoctorConnect!

DoctorConnect wants to wish everyone a happy Thanksgiving.  We’ve had a great year, and we have all of you to thank for it.

Just a note: Our offices will be closed on Thanksgiving Thursday, but your support is extremely important to us.  If you are having a critical issue during off business hours, we are always monitoring our help desk requests.

The fastest way to reach us during holiday hours is by submitting a ticket from our web-page, or within the DoctorConnect interface.

This option can be found at www.doctorconnect.net under the ‘Clients’ menu as shown below.

Thank you!

2019-11-25T17:47:44+00:00November 25th, 2019|Uncategorized|0 Comments

DoctorConnect will be at Ascent 2019

DoctorConnect.net will be exhibiting in booth 300 at Ascent 2019 in Austin, TX , September 8-11, 2019. If you will be attending, please come by and say hello and let us show you how our patient engagement system can enhance your current office operations and improve patient satisfaction.

2019-09-05T13:41:16+00:00September 5th, 2019|Uncategorized|0 Comments

DoctorConnect.net will be at TexMed 2019!

If you are attending TexMed 2019, please come by and say hello to DoctorConnect.net!

We will be in Booth 31.

About TexMed 2019:


Hilton Anatole, Dallas, TX

TexMed 2019 returns to Dallas and the Hilton Anatole on May 17-18, 2019. At TMA’s annual meeting, physician leaders conduct TMA business, network with other specialties, and attend interdisciplinary CME programs. Attendance at TexMed is a FREE member benefit!

Registration

Advance registration is now closed.

Onsite registration hours:

Thursday, May 16 8:30 am-7:30 pm
Friday, May 17, 7 am-6 pm
Saturday, May 18, 6:30 am-1:30 pm

DoctorConnect TexMed 2019 Logo

Tags: Medical Appointment Reminders, TexMed2019, DoctorConnect.net

2019-05-15T16:19:22+00:00May 15th, 2019|Uncategorized|0 Comments

DoctorConnect.net teams up with Crystal Practice Management/EMR

DoctorConnect has teamed up with Crystal Practice Management and EMR. This partnership will help transform optometric specialty offices into high-performance practices by automating manual patient engagement processes to increase revenue by reducing no-shows, increasing patient retention, building online reputation, and improving operational workflow.

Learn more here!

2019-05-07T19:43:06+00:00May 7th, 2019|Uncategorized|0 Comments
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