Introducing the Automated Wait List Fulfillment Feature by

Maximize Clinic Efficiency with Minimal Effort

We are thrilled to announce a new feature as part of our Patient Engagement Suite: Automated Wait List Fulfillment. This cutting-edge solution is designed to streamline your clinic’s appointment scheduling and increase the efficiency of your medical practice, all while requiring minimal involvement from your office staff.

Brief Summary of How It Works

When you add clients to your schedule – they are asked if they’d like to be notified if an earlier appointment becomes available.  If they indicate yes, then when when a patient cancels an appointment (from their appointment reminder) – patients that match the criteria of the cancelled appointment are sent invitations to claim that spot.  You can choose to have that slot filled automatically – or have your office staff approve the change.

Key Features

Self-Service Patient Wait List

Patients now have the option to add themselves to a wait list for earlier appointments. This is a win-win for both the clinic and the patient: it optimizes your schedule and offers patients quicker access to medical care.

Import Your Own Wait List

If you already have a wait list of patients, you can easily import or upload it into the system, ensuring a smooth transition to automated management.

Automated Slot Filling

When a patient receives their appointment reminder and decides to cancel, our system leaps into action. It automatically scans the wait list to identify the best possible matches to fill the empty slot and sends out invitations.

First-Come, First-Serve Slot Claiming

Patients on the wait list receive an invitation to claim the newly available slot. The first patient to respond gets the appointment, and their original appointment is automatically rescheduled.

Clinic Notifications

Clinics are notified via email whenever an appointment slot is filled via the wait list. This ensures that you are always up to date on changes to your schedule.

Transparent Reporting

All details related to wait list fulfillments are readily available on the interface. You can track the effectiveness of this feature and make data-driven decisions for your clinic.


  • Increased Efficiency: Make the most of your available appointment slots.
  • Reduced Administrative Burden: The system handles most of the work, freeing up your staff for other tasks.
  • Enhanced Patient Experience: Offer your patients more flexible scheduling options.
  • Data-Driven Insights: Use the interface to monitor how well your wait list is working.

Get Started Today!

To enable the Automated Wait List Fulfillment feature or to learn more, contact us or visit the dashboard. is committed to delivering innovative solutions for medical practices. We look forward to helping you make your clinic more efficient and patient-friendly.