DoctorConnect.net allows you to have secured conversations between your clinic and patients. If you use our secured-text feature, the patient will be sent a unique link to the mobile number in your patient database. This link will open a secured messaging window that will require the patient to confirm their identity before being able to read your message. The patient will also be able to reply to your message over a secured web channel. All communication between the 2 parties is encrypted while in transport for added security.
Another benefit of using the secured channel is that you will be notified when the patient reads your text message.
This feature is tightly integrated with our normal messaging screens – simply check the ‘Send over a secured channel’ box when you are sending a text to your patient.
Effective July 1 2021, US phone carriers will change the way that robo-calls are identified. These new protocols and procedures are collectively known as STIR/SHAKEN or SHAKEN/STIR – intended to combat caller ID spoofing on public telephone networks. Caller ID spoofing is used by robo-callers to mask their identity or to make it appear the call is from a legitimate source, often a nearby phone number with the same area code and exchange.
Caller ID Spoofing is also used by legitimate companies, like DoctorConnect to send our clients phone numbers as the caller ID when placing your automated voice reminder phone calls.
The Advantages of Going Paperless in the Healthcare Industry
For healthcare establishments, digital transformation represents excellent benefits in terms of quality of service and performance. Going paperless offers users more personalized services, better support, and simplification of health care services. In addition, the digital transformation allows greater operability between workers.
Further, patients are increasingly engaged in digitization, and regulations have imposed new financial constraints, with value-based results now define the market. Healthcare establishments are now looking for an additional competitive advantage—going paperless.
The Benefits of Digitizing Documents in the Healthcare Sector
Digitization is at the heart of the challenges of digital transformation. For healthcare establishments, it offers numerous advantages with regard to performance, cost, and reliability.
Security: The very nature of medical information requires strict compliance with the law. To manage your patients’ medical information, compliance and security are critical. Electronic patient data is easy to protect and duplicate and less exposed to physical damage and natural disasters. Going paperless prevents the loss of documents.
Confidentiality: With digital patient form solutions, access management is easily configurable such that only authorized medical personnel can access and use the information. This benefit protects the privacy of patients from actors with ill intentions.
Durability: With the right digital solution, the data formats are standard and guarantee the readability of the information for a very long period.
Saves time: The dematerialization of medical data offers advantages that give back time to health professionals and administrative teams:
No need to re-enter medical data,
Centralization of medical information,
Simplified data search,
Easier consultation of files between teams,
Access to patient data on the go.
Multi-user access: Unlike a paper document, a digitized file is accessible at the same time by many people, regardless of their location. This is a sine qua non for efficiency, remote working, and seamless telehealth service provision.
Availability: By facilitating the flow of medical information between healthcare professionals, paperless systems simplify access to the patient’s medical history for better care coordination and optimization of management costs. Information is available immediately and anywhere. It eliminates long patient queues at the practice and guarantees the accessibility and accuracy of medical histories, test results, and prescription data.
Better patient communication: Online patient forms can be integrated with electronic health records to improve patient communication.
Promote teams and patients: Accuracy is crucial in a world where the well-being and health of patients are often linked to documents or document transfers. For example, a simple error in diagnostic data can negatively impact the company’s image and potentially seriously affect patient outcomes. Going paperless eliminates this risk.
Benefits of Online Patient Forms
Reduction in management costs
Simplification and acceleration of healthcare processes
Better auditability and traceability
Improved patient outcomes –preventing misdiagnosis and prescription errors
Compliance with the regulations in force
Best Practices When Digitizing Your Healthcare Establishment
Plan the transformation process over time: Going paperless cannot be carried out overnight. It needs good preparation. The process involves:
Step 1: Identify documents or processes that need digitization and automation
Step 2: Set a budget
Step 3: Choose a system, solution, or infrastructure (it must be HIPAA compliant security-wise)
Step 4: Transfer data and automate processes
Step 5: Test
Determine how the process will occur: Depending on the constraints of time, volume, technology, or skills, it is maybe easier and more economical to outsource the automation to a service provider.
Understand the processes involved: When choosing a suitable solution or infrastructure, it is necessary to analyze your establishment’s processes, to fully understand the tasks carried out, the validation circuit, the documents involved, their volume, and the connections with the system.
Train staff: With the best solution, the learning curve should be shorter. Either way, staff training is critically essential for the realization of the earlier-stated benefits with your solution.
Using DoctorConnect.net, you and your clients can easily fill out and sign any form. These include patient intake forms, medical history forms, payment authorization forms, contracts, and application forms.
By using the paperless online patient forms, DoctorConnect.net enables healthcare establishments to:
Stay on course with regulatory environment changes
Ensure quality control by handling sensitive documents
Streamline the processing of complex documents
Plan and reschedule patient appointments
Boost online reputation
Improve staff engagement and patient experience
Signable forms online
You can easily upload HIPAA-compliant PDFs to your EMR system with DoctorConnect.net. The forms can even be filled in and signed on the patient or customer’s own device on interactive form fields.
Providing electronically signable forms will allow recipients to sign online or by email within a few clicks. DoctorConnect.net‘s electronic signature authenticates signers’ credentials, including name, email address, and IP address.
All form filling and signing are done on a web-based platform that’s secure and encrypted. There’s no software to install. All of this can be easily accomplished from computers or mobile devices.
Our ultra-secure HIPAA-compliant platform allows you to fill out, sign, and share your online or emailed PDF forms from any PC or mobile device globally. All forms are protected in transit and at rest with industry-leading encryption.
As well as working efficiently on laptops and desktops, our solution also looks good and functions nicely on smartphones and tablets. You can work from any location across the world.
Say goodbye to paper documents and manual processes. DoctorConnect.net provides healthcare establishments with a secure and highly integral platform that saves time and money and boosts compliance.
Let us show you how it can drastically change your front office operations and greatly improve your patient satisfaction.
DoctorConnect.net is exhibiting at Nextech Edge 2021 April 15th and 16th. If you are attending we would love to meet you and demonstrate how our services can help your practice. Be sure to check out our new online no contact patient forms and documents system. We process thousands of patient forms every hour – no more clipboards, no more paper.
Several healthcare providers have switched to telehealth, but still, many patients continue to require in-person care. Zero-contact approaches are thus critically needed for patient safety against COVID 19 in health care settings.
With zero contact patient intake solutions patients can complete a medical intake form with their health history, lifestyle, and more—from their home or other locations where they feel safer from the risk of crowded waiting rooms.
The mobility advantage of such patient intake solutions can also empower medical staff to handle patient registration remotely without physically dealing with paperwork, insurance cards, credit cards, and ID cards.
Zero contact workflow enables practical social distancing without impacting patient care. It limits exposure by reducing in-person interactions in the clinical setting. Here are the top three reasons to implement zero contact in healthcare facilities:
It is paperless and peerless
Vaccines alone are not enough in the protection of COVID 19. Social distancing and other safety regulations may need to be adhered to for a long time to come before attaining herd immunity.
The spread of the pandemic represents a major challenge for clinical staff. The frontline staff who interact with each patient that walks in– even before they are screened for COVID-19–are at a higher risk.
The six-foot rule is only useful where there is zero contact with individuals. However, in-clinical care settings are regularly inundated by patient crowds and the physical handling of forms and payment cards.
There are many instances when patients may need to see their medical care specialists in person. Thus, providers need effective and tested measures to guarantee zero-contact without compromising patient care.
It is fundamentally critical to keep implementing and using contactless patient registration and medical staff collaboration tools along these lines.
Contactless patient intake means lesser paper and better patient safety against COVID 19.
Zero-contact healthcare workflow disposes of paper in all patient interactions and makes it easier to gather patient data, including COVID-19 tests, without risking patients or front desk staff.
Further, zero-contact health center workflows can be the key to streamlining payments and ensuring profitability.
With self-check-in, patients get to enter their payment card details to make payments directly. Apart from reducing the risk of contracting the virus, the upfront payment approach minimizes the risk of bad debt.
Digital, mobile and fast
Zero contact clinical workflows enable digital check-in by patients. Implementing this enables your patients to register with the convenience of standardized tags and QR codes.
There are zero tags, forms, clipboards, and personal contact on the process. Patients can register and make payments from the comfort of their homes, cars, or other places.
Even if the patients do not complete the entire registration process from home, they can still fill the forms and make payments on their phones when they get to the clinic.
In such a self-check-in model, patients are not required to present a driver’s license or visa card to front desk staff.
They can instead take a picture and upload it with their phones. This minimizes the risk of exposure to the COVID 19 virus while ensuring accurate data entry.
Providers can also better manage the healthcare environment, for instance, by asking patients to come at a specific time or wait in their cars until the doctor or nurse is ready to see them.
Manage patient anxiety
There is a lot of anxiety around COVID-19 in the general populace; patients may want to delay their checkups or emergency clinical visits because of the fear of sitting in a crowded waiting room. This fear is greater among those with pre-existing health vulnerabilities.
Zero-contact work workflows and digitization of the medical intake form reduce fear among patients and guarantee limited crowd exposure. Communicating to patients about COVID safety measures like this can help reduce patient fear, panic, and anxiety around health center visits so they can get the necessary care when they need it.
By implementing zero-contact patient intake, patients only have to visit the doctor at the exact time of the appointment instead of waiting in the reception area.
Suppose there is a suspected case of a COVID 19 patient. In that case, medical staff can efficiently analyze the risk intensity and discuss options, including rescheduling, telehealth, and stringent protective measures before the patient’s arrival.
When in-person treatment is required, safeguarding your patients and staff is critical. That is why contactless workflow processes are essential to eliminate direct contact among patients and staff during the registration process.
With contactless patient intake, your facility can build patient confidence by ensuring a zero-contact registration and payment experience while allowing staff to handle patient intakes digitally with minimal risk.
Patients can pre-register from anyplace to avoid crowding in the waiting areas. Medical professionals can operate much more efficiently and safely without having to handle cards and registration forms.
Zero contact workflow is one of the critical approaches that healthcare providers need to protect patients and staff and minimize the spread of the coronavirus. Additional benefits include speed, patient data accuracy, efficiency, and productivity.
Would you like to experience the rewarding benefits of a zero-contact workflow solution in your clinic? Request a free demo at https://doctorconnect.net.
DoctorConnect.net is proud to announce it’s own integrated Telehealth (Virtual Visit) solution for it’s clients.
We’ve helped hundreds of our clients transition to Telehealth solutions using 3rd party video solutions – but it left much to be desired as these systems to do not integrate well with existing scheduling, EMR and Patient Engagement solutions.
So we built our own – and we solved the problems. Our solution streamlines the appointment scheduling, patient reminders, reporting, co-pay collection and of course the actual video consultation – all handled in a single application. Patient consultations can be handled via the web, Android or iPhone devices.
We look forward to showing you how you can improve your office flow and patient satisfaction with our new solution – tightly integrated with all of the tools you love about DoctorConnect.net
The application is currently in final testing and we hope to have it available to everyone this fall. Please consult with your account manager if you are interested in being an early adapter. Thank you!