Healthcare Online Reputation Management and Review Monitoring
Home » Features » Healthcare Online Reputation Management and Review Monitoring
Healthcare Online Reputation Management and Review MonitoringDoctorConnect2021-05-07T16:24:23+00:00
Customized After Care Surveys, Positive Review Posting, External Review Monitoring
What does DoctorConnect do to help with your online reputation?
We sent out custom surveys to your patients the day after their visit – by email and text – and may be customized by doctor, location or appointment type.
We post your positive reviews to your DoctorConnect.net review portal – and provide patients with listings to your other review sites to post them there as well.
We monitor all your review sites and consolidate all your patient comments on one page. Yelp, ZocDoc, Vitals, HealthGrades, Google – all in one spot.
We warn you of negative reviews so that you can respond and rectify the problem with the patient.
We allow you to monitor trends over specified time ranges.
These tools give you the ability to quickly identify any issues that may need to be addressed. Our reputation manager will track trends, show individual review, as well as average your total reviews across all sites – or the ones you specify.
DoctorConnect helps healthcare practices with their online reputation management. Keeping a high quality appearance online is crucial for modern healthcare. Patients are more technologically savvy than ever. They’re checking doctor reviews and leaving their own. In fact, patients who are unsatisfied are more likely to leave a negative review online. Meanwhile, patients with a positive experience are not as likely to leave a review.
“The satisfied patients just make another appointment. The patients that have billing issues or have long wait times bash us online.” — Dr. Wright, DoctorConnect customer
How Patients Perceive Online Reviews
The nature of the internet is biased and tends to lean towards negative reviews. This is an inconvenient truth. Put yourself in a potential patient’s shoes. You are researching online and looking for a healthcare provider. Would you choose one who has a relatively high number of negative reviews or a practitioner with overwhelming positive feedback?
Online Review Management With DoctorConnect
Our Reputation Management add-on feature helps rating sites work for you, rather than against you, by driving your satisfied patients to leave reviews. With a constant stream of positive feedback and ratings on sites such as Google and HealthGrades, your practice name is more likely to rank higher in search engines. With more visibility comes more new and returning patients.
Our Online Review Management Software
DoctorConnect has developed a two-tier system designed to engage your patients and encourage positive reviews:
1. Quality of Care Surveys:
Are your patients satisfied with your service? Is your staff operating at an optimal level? Are you doing everything you can to retain your current patients? Leverage the power of our fully responsive, seamlessly designed survey tool to answer and address these questions.
Templates & Custom Options
Use our standard template for guidance or design a custom survey, and our automated system sends it to patients the day after an appointment. In addition to customizing your own surveys, you have the ability to send them out based on provider, procedure, or location.
Once a patient completes a survey, their vital feedback is available instantly. This allows you to:
Identify your strengths
Improve any pain points
Evaluate different departments within your organization
Measure patient satisfaction levels.
It’s all there at your fingertips with our visual report (complete with individual scores, graphs for comparison, and many more tracking tools).
2. Convenient Access to Review Platforms:
Once your surveys are in, we help you even the online review playing field. When we hear from a highly satisfied patient, we thank them for their response and provide them with a convenient link to share their experience online. You’ll find that satisfied patients are generally happy to help others experience the same level of expertise and care they received. It’s as easy as a few clicks!
Request a Demo
Getting started is easy! Contact us for a demo today and we’ll show you how our system can start improving your office efficiency and patient engagement almost immediately. Depending on the EMR / PMS system you are running, we can have your message functions automated in as little as 2 business days.